Monumental Sports & Entertainment

Monumental Sports & Entertainment

Internship: Membership Services (Part-Time/Seasonal)

Washington, District of Columbia, United States · Intern · Internship

Sponsorship not specifiedDetected 18 hours ago
SpringSalesforceExcelCustomer SupportResearchLeadershipCommunicationCollaborationTime ManagementMicrosoft Office

About the role

  • The Wizards Membership Services Intern is responsible for leading all aspects of setup, execution, and breakdown for the Washington Wizards DC 12 Club Membership events.
  • This position will focus on providing excellent customer service to our season ticket members while working to further advance existing events.
  • Are you a student with strong customer service skills looking to learn about the season ticket membership process?

Responsibilities

  • Develop, plan, and carry out season ticket member events, programs, and receptions.
  • Support the Membership Services department in preparation of daily objectives, supporting off-season event planning and execution and assist with the renewal campaign.
  • Build content for bi-weekly member newsletter and digital marketing of events using Eloqua.
  • Perform analysis and recaps of completed events.

Requirements

  • Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and Google Docs.

Nice to have

  • Basketball knowledge and customer service experience a plus.

Compensation

  • In addition to Capital One Arena – a venue which hosts 3M+ visitors across over 250 events annually, MSE also manages MedStar Capitals Iceplex (training facility for the Capitals), MedStar Health Performance Center (training facility for th

Company info

  • You will provide first-class customer service and value for our fans.
  • You will champion a double-bottom line that engages, unifies, and gives back to the community we serve.
  • You will work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
  • You will measure performance with specific objectives and metrics and our analysis and decisions are compelled by data.
  • You will prize leadership, but you should value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
  • You will innovate. We are nimble and first to market. We are not averse to risk.
  • You will have fun. We are in the business of happiness.
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