Mixpanel
Senior Customer Engineer - LATAM
Remote, US (Remote) · Senior
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About the role
- In your first month, you'll become a Mixpanel expert-both in features and functionality as well as implementation.
- You'll shadow customer calls and demos with current Customer Engineers and Account Executives while learning to articulate our value proposition, and be trained on Mixpanel's internal systems and tools.
- Within your first three months, you'll be directly involved in deal cycles with Account Executives.
Responsibilities
- Partner with post-sales teams to ensure that pre-sales value propositions translate into tangible post-sales results
- Develop relationships and uncover the needs of key technical stakeholders within your assigned book of business
- We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes.
- Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes.
- One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.
- Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations.
- Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service.
Requirements
- 6+ years of experience in a Software-as-a-Service Sales Engineering or related role
- Proficiency with AI tools such as Claude, Claude Code, Gemini
- Experience with value engineering frameworks: translating customer pain into quantified business outcomes, building ROI calculators, and leading executive-level value conversations tied to measurable KPIs
Benefits
- Comprehensive Medical, Vision, and Dental Care
- Mental Wellness Benefit
- Generous Vacation Policy & Additional Company Holidays
- Enhanced Parental Leave
- Volunteer Time Off
- Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break
- please note that benefits and perks for contract positions will vary*
Company info
- We're a leader in analytics with over 29,000 customers and $277M invested from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital.
- Partner with Account Executives to drive revenue growth, serving as the key technical contact for customers
- Be the "Voice of the Prospect" by collecting feedback from potential Mixpanel customers and sharing it with the Product team
- We're Looking For Someone Who Has
- Champion the Customer: We seek to deeply understand our customers' needs, ensuring their success is our north star.
This listing is sourced directly from Mixpanel's careers page and normalized into a canonical job model.