DLA Piper

Client Accounts Operations Lead - CT

Chicago, IL · Contract

Sponsorship not specifiedDetected 17 days ago

AccountingForecastingExcelCustomer SupportResearchCommunicationCollaborationProblem SolvingMentoring

About the role

DLA Piper is, at its core, bold, exceptional, collaborative and supportive.
Our people are the backbone, heart and soul of our firm.
Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career.

Provide temporary managerial support in the absence of designated regional managers.
Research client billing data and provides detailed analysis to attorneys and support staff.
Works across multiple teams of support specialists within both Legal Support Services and Accounting teams to provide effective, streamlined billing and client account services to attorneys of the firm.
Maintain an accurate description of all client billing requirements, which may also include guidelines established by the client's general counsel. Update and track changes to the requirements as necessary.
Analyze legal billing process and supporting systems and develop business cases, build metrics and perform reporting.
Document and communicate functional and system requirements and build process-flow diagrams.
Apply best practices for effective communication and problem solving, create standardized department reports, analyze data and document areas requiring improvement.
Support projects and report efforts and liaise with project participants and follow up routinely to ensure effective communication and completion of tasks.
Interface with IT and various departments to support execution of cross-functional project requirements and perform system testing and requirements validation.
For US clients: support the full billing cycle to reviewing and editing proformas, seeking requisite approvals for deferrals, write-offs, and time transfers.

Successfully meet deadlines, expectations, and perform work duties as required.
Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Internal assignments made on an as need basis to provide short-to-mid-term support for designated billing groups experiencing temporary production surges or shortfalls of required billing resources.

Finalize invoices and submit them directly to the client (per policy) or provide them to attorneys for transmission to the client (per approved exceptions to policy), also, includes other billing information as needed.
Advanced on the job experience as a senior-level Legal Biller.
Excellent communication (verbal and written) and interpersonal skills are required to interact with various colleagues and business stakeholders.
Advance billing experience with a major law firm in a finance or billing assignment.
Expert level of knowledge and experience with direct billing or client accounts (to include domestic, global, and e-Billing) for a law firm or professional services organization supporting legal billing.
Strong knowledge in Aderant Legal Billing accounting system.
Proficient in e-billing applications such as e-Hub or Bill Blast.
Team-oriented and have the ability to work effectively and collaboratively in a fast-paced environment.

Reasonable accommodations may be made upon request to permit individuals with a disability to perform the essential functions and responsibilities of the position or to participate in the job selection process.

This listing is sourced directly from DLA Piper's careers page and normalized into a canonical job model.