Hercules AI

Technical Community Lead

San Francisco

Sponsorship not specified$80k-$180kDetected 150 days ago

TypeScriptCommunication

About the role

You are hands-on: you can debug, give architecture guidance, and jump on calls when needed.

Responsibilities

You also build scalable community systems (automation, ambassadors, events) and run the feedback loop into product/support.
What will you lead?
ensure every thread gets answered or redirected correctly (docs, support ticket, technical escalation)
help users build apps, debug common issues, provide fixes/workarounds, and hop on calls to unblock
build systems that make support fast and scalable (macros, templates, AI workflows, routing)

Requirements

you can debug, give architecture guidance, and jump on calls when needed.

Nice to have

experience running/scaling an online community
What are Hercules' operating principles?
Hercules' operating principles guide how we make decisions every day.
We take them very seriously.
Most of them are specifically choices that we as a company unique prioritize and so can be learned on the job.

Skills

Strong TypeScript (you can actually debug and advise)
Strong AI skills (prompting, agent workflows, debugging AI behavior)
Excellent written and verbal communication
High-energy, creative, community-first

Compensation

What's the compensation?

Benefits

Healthcare, vision, and dental
Take what you need vacation policy

Company info

We're hiring a technical Community Lead to own our public forum and keep users unblocked.
Our bias for action speeds our learning and delights our customers.
We strive for excellence.
We are hungry.
We are willing to work hard and break through walls to achieve the outcomes we want.
We are willing to operate at any level to get things done.
We are politely relentless.

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This listing is sourced directly from Hercules AI's careers page and normalized into a canonical job model.