Tomorrow.io

Customer Operations Specialist

Boston, Massachusetts, United States

Sponsorship not specified$130k-$150kDetected 43 days ago

Data VisualizationLLMsSalesforceAccount ManagementForecastingOnboardingCustomer SupportZendeskIntercomCommunicationWriting

About the role

As our Customer Operations Specialist, you will be the anchor of the "Run" phase of our customer lifecycle.
Tomorrow.io is proud to be an Equal Employment Opportunity and Affirmative Action employer.
Anticipated salary range for this role is $130k - $150k subject to local market and candidates skills and experience.

Support System Ownership: Take end-to-end responsibility for our customer support operations. You will manage escalations, configurations, workflows, and ticketing logic while actively resolving support tickets to ensure a seamless experience.
you will manage account provisions for new business and ensure all existing accounts are updated and perfectly aligned with contractual terms upon renewal.
Technical First Responder: Act as the technical triage lead.
You will build fluency in our platform and API to investigate issues yourself, resolving most queries and providing Engineering with high-quality, pre-vetted data only when an escalation is necessary.
The "Feedback Loop": Analyze support trends and lead the bi-weekly sync between the customer involving teams.
Help Center & Technical Writing: Own the Tomorrow.io Help Center. You'll create clear, high-quality technical documentation for new features and keep our knowledge base sharp.
Support post sales customer configuration
Support System Ownership: Take end-to-end responsibility for our customer support operations.
You will manage escalations, configurations, workflows, and ticketing logic while actively resolving support tickets to ensure a seamless experience.
Account Provisioning & Lifecycle: Act as the gatekeeper for platform access; you will manage account provisions for new business and ensure all existing accounts are updated and perfectly aligned with contractual terms upon renewal.

2-3 years of experience in a technical customer-facing role (Support, Implementation, or Technical Account Management).
Ticketing System Proficiency: Experience configuring and managing platforms like Zendesk or similar (e.g., Salesforce, Intercom, Freshdesk) is required.
Analytical Skills: A proven ability to dive into data, identify patterns in customer issues, and translate them into actionable business insights.
AI-Literate: You are an early adopter of AI tools and are excited to find new ways to use technology to work smarter, not harder.
Data Visualization: Experience with BI tools (like Looker, Tableau, or PowerBI) to turn support data into beautiful, easy-to-digest dashboards.
Tomorrow.io participates in the E-Verify program in all US states, as required by law.
High Proficiency in English: (written and spoken) is an absolute must, as the interview process will include a communication assessment.
Strong Presentation Skills: You are a confident speaker who can lead remote and on-site training sessions, clearly communicating complex product features to diverse audiences.
Dynamic & Flexible: You thrive in a global environment and understand that syncing with our global team means working unconventional hours (late evenings) occasionally.
Startup Experience: You thrive in fast-paced environments where you help build the "playbook" as you go.

Meteorological Interest: You don't need to be a weather expert, but a genuine interest in climate tech or environmental science is a huge plus!

A proven ability to dive into data, identify patterns in customer issues, and translate them into actionable business insights.
Analytical
Technical Aptitude: Comfort with APIs, technical troubleshooting, and data reporting.
Travel Readiness: Ability to travel occasionally for customer on-sites or company events.
Nice-to-Haves
Multilingual: Proficiency in an additional language
If your experience is close but doesn't fulfill all requirements, please apply.

Anticipated salary range for this role is $130k - $150k subject to local market and candidates skills and experience.

Comprehensive health benefits, unlimited paid time off and other benefits included.
If you need any assistance or accommodations due to a disability, please let us know at jobs@tomorrow.io

You thrive in a global environment and understand that syncing with our global team means working unconventional hours (late evenings) occasionally.
AI-Driven Scale: Proactively embrace and implement AI tools to automate support workflows and improve time-to-value for our customers.
Tomorrow.io is a leading weather intelligence and climate resilience platform helping organizations and governments make better decisions in a world of increasing weather volatility.
In the Customer Delivery and Operations group at Tomorrow.io, our mission is to enable faster, higher-quality revenue by turning customer needs into scalable, product-powered outcomes.
To achieve our goal, we are focused on hiring people with different backgrounds, perspectives, and experiences.
At tomorrow.io we have established a workplace culture that values fairness and equal opportunities and we believe it is crucial for fostering a positive and productive environment.

This listing is sourced directly from Tomorrow.io's careers page and normalized into a canonical job model.