Harvey

Harvey

Engagement Manager

San Francisco

Sponsorship not specified$159k-$239kDetected 27 days ago
Agentic AICustomer SuccessLeadership

About the role

  • You are the person our largest customers trust to turn ambitious transformation goals into embedded, measurable change.
  • When an engagement reaches sustainable adoption, you hand off to the account's Customer Success Manager and move to the next challenge.

Responsibilities

  • Hand off with rigor. Deliver a clear, documented account transition to the Customer Success Manager: adoption summary, open risks, recommended next steps. The handoff sets the Customer Success team up to sustain and build on what you started.
  • Contribute learnings to build and improve playbooks. Document what works. Contribute to Harvey's transformation methodology, templates, and frameworks so every engagement gets faster and more repeatable.
  • Strong program management instincts: you own the plan, surface risk early, and drive to outcomes rather than just managing process.
  • Own transformation engagements end to end.
  • Lead strategic transformation engagements at Harvey's largest accounts.
  • Set the plan, align stakeholders across the firm, drive execution, and hold everyone, including the customer, accountable to outcomes.
  • Build executive relationships and advise on the operating model.
  • Engage directly with senior partners, General Counsel, and legal leadership on the strategic and organizational shifts that AI-native ways of working require, including governance, talent, process, and KPIs.
  • Deliver a clear, documented account transition to the Customer Success Manager: adoption summary, open risks, recommended next steps.
  • The handoff sets the Customer Success team up to sustain and build on what you started.

Requirements

  • Travel required: Up to 50% of the time.
  • You are the person making sure things actually happen.
  • You are a credible advisor, not a project coordinator.

Nice to have

  • Experience managing large-scale technology deployments or change management programs at enterprise organizations, ideally in legal, financial services, or professional services.
  • Exceptional executive presence

Skills

  • adoption summary, open risks, recommended next steps.
  • Contribute learnings to build and improve playbooks.
  • Document what works.
  • Contribute to Harvey's transformation methodology, templates, and frameworks so every engagement gets faster and more repeatable.

Compensation

  • $159,200 - $238,800 USD
  • We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
  • YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922].

Company info

  • Work alongside customers to map how legal and professional services work is done today, identify where Harvey can have the highest impact, and build a concrete roadmap for reimagining those workflows in partnership with Legal Engineering and Legal Innovation.
  • We are looking for people who have run the engagement, not only staffed it.
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This listing is sourced directly from Harvey's careers page and normalized into a canonical job model.