Hillpointe
Resident Experience Manager
Ocala, FL
Sponsorship not specifiedDetected 1 day ago
CRMProcess ImprovementProcurementCustomer SupportCommunicationTime Management
About the role
- Ranked at the top of NMHC's list of Builders and Developers, our team ensures best-in-class execution.
- Built on its long and proven track record of real estate development, the firm's investment approach is centered around its in-house general contracting expertise, enabling direct control of cost and delivery timeframe.
- This is more than just a job - it's a career-defining opportunity!
Responsibilities
- Collaborate on marketing strategies and social media presence to drive traffic and boost occupancy rates.
- Lead and support the guest service team by providing guidance, delegating tasks, and ensuring performance standards are met to achieve occupancy goals.
Requirements
- Frequently required to sit, stand, walk, bend, kneel, stoop, and reach while performing daily duties.
- Ability to climb stairs and navigate multi‑story buildings as required.
- Local travel within the community or to nearby may be required.
- Valid driver's license for property operations and local travel (if required)
- Ability to move throughout the property, including leasing offices, model units, residential buildings, and outdoor common areas.
- Ability to lift, carry, push, or pull up to 25 pounds occasionally (e.g., marketing materials, signage, office supplies).
- Ability to operate standard office equipment including computers, phones, printers, and mobile devices.
- Ability to communicate effectively in person, over the phone, and via electronic communication.
Nice to have
- Conduct sales and leasing activities to meet revenue and occupancy targets.
- Utilize CRM and leasing software to track follow up and applicant progress.
- Engage with prospects and residents to ensure their satisfaction.
- Provide timely responses to prospects, residents and internal stakeholder inquiries and concerns.
- Identify opportunities for process improvement and offer innovative solutions.
- Stay updated on industry trends and best practices for continuous improvement
- Ensure resident satisfaction in efforts to achieve the highest level of overall retention each month
- Two or more years of property management experience required.
Benefits
- Ability to work a flexible schedule, including weekends.
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This listing is sourced directly from Hillpointe's careers page and normalized into a canonical job model.