ASPCA Website

Patient Liaison

Carson, CA

Sponsorship not specifiedDetected 10 days ago

Customer SupportOrganizational Skills

About the role

We help pet owners overcome barriers to care, bringing quality services directly to the communities that need us most and partially or fully subsidizing the cost of basic and preventive care.
CM treats people and pets with dignity and respect, assisting pet owners in making informed decisions about their pets' health and wellbeing regardless of their financial circumstances.
When you come to work at the ASPCA, you join a team of over 1,000 dedicated colleagues with deep knowledge, skills, and passion for the animals we serve.

Maintain a clean, stocked and organized lobby
Manage client check-in to ensure smooth/efficient intake process
Provide clients with referrals to external agencies/partners
Manage service area eligibility and communicate costs associate with visit if applicable
Support: we are one of the largest and most impactful animal welfare organizations in the world, so you will always have a strong team to lean on and cheer you on

Ability to stay calm under pressure and deescalate conflict in a positive and professional manner
Ability to work standing for 8 or more hours
Experience using a computer and navigating software applications
High degree of integrity and accountability, as well as a desire to carry out the ASPCA's mission
English (Required), Spanish
work day. This is an on-site position based at the Carson Community Veterinary Clinic. Occasional flexibility in reporting to other ASPCA locations throughout the Greater LA Area may be required based on operational need.
Occasional flexibility in reporting to other ASPCA locations throughout the Greater LA Area may be required based on operational need.
Outstanding customer service skills
Ability to work independently and as part of a team
Agile and flexible work style to support a fast-paced work environment
Highly organized, with attention to detail
Ability to perform timely and accurate data entry

Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role.
The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time.
The expected hiring salary range for this role is set forth below and may be modified in the future.

Have you ever wondered what happens to cats and dogs whose owners are unable to afford vet erinary care?
The ASPCA's Community Medicine (CM) team provides expert veterinary care to support the welfare of animals and their people through our stationary and mobile veterinary clinics, serving the most underserved communities in New York, Miami, and Los Angeles.
The Patient Liaison (PL) is a vital member of our team who works directly with clients and the medical team s to ensure seamless delivery of services and a judgement free, high-quality experience for all.
The PL schedules medical appointments, welcomes clients to the clinic, answers questions about our program, assists with data entry and collects payments for services.
The PL is the trusted source of information and support for families seeking assistance for their pets.
What you'll get:
Work/life balance:

This listing is sourced directly from ASPCA Website's careers page and normalized into a canonical job model.