Werner Consulting Group

Werner Consulting Group

Business Process Optimization Lead

Omaha, NE, USA

Sponsorship not specifiedDetected 26 days ago
Project ManagementSalesforceLogisticsProcess ImprovementCustomer SupportLeadershipCommunicationCollaborationProblem Solving

About the role

  • This is a corporate operations and business systems role.
  • You will provide education and guidance to associates and leaders throughout the company to advance continuous operational excellence.
  • We also offer a 401(k) plan, stock purchase plan, paid time off, life insurance, disability plans and other optional supplemental coverage.

Responsibilities

  • Strategic Transformation: Lead process improvement efforts that align with the Strategic Change roadmap.
  • Cross-Functional Leadership: Drive small, medium, and/or large-scale projects involving collaboration between Business areas.
  • Project Management: Develop detailed work plans, schedules, project estimates, resource plans, and status reports ensuring all initiatives are delivered and adopted with positive results.
  • Key Performance Indicators: Define and manage KPIs for all initiatives such as cost savings/avoidance, process cycle time reduction, SOP compliance/adoption, error rate reduction, etc.
  • The Business Process Optimization Lead is responsible for leading the analysis, design and optimization of business processes to improve efficiency, scalability, standardization and operational effectiveness.
  • You will identify and implement scalable solutions that drive operational excellence ranging from desk level processes and scaling to enterprise-wide strategies.
  • Drive small, medium, and/or large-scale projects involving collaboration between Business areas.
  • Develop detailed work plans, schedules, project estimates, resource plans, and status reports ensuring all initiatives are delivered and adopted with positive results.
  • Partner closely with Product and IT when technical solutions are the best path forward.

Requirements

  • Proficiency in Google Workspace and process mapping software.
  • Exceptional ability to persuade and influence team members and executives to adopt new ways of working.
  • Technical Savvy: Proficiency in Google Workspace and process mapping software.

Nice to have

  • 3-5+ years in a high-touch customer service environment
  • experience in transportation or logistics is a plus.
  • Bachelor's degree from an accredited university (or equivalent work experience).
  • Lean/Six Sigma certification preferred.

Skills

  • This position is eligible for benefits, which include medical, dental and vision plans.
  • Qualifications & Skills

Benefits

  • Education: Bachelor's degree from an accredited university (or equivalent work experience).
  • Soft Skills: High standards of integrity, a strong work ethic, and a commitment to ongoing self-education in Lean/Six Sigma, Change Management, or similar methodologies.
  • We know benefits are critical and we are committed to offering comprehensive and affordable options for you and your loved ones.

Company info

  • Act as a primary "change agent" to instill a culture of problem-solving and continuous improvement across the company.
  • We are looking for a Lean / Six Sigma expert to optimize workflows within Mastery, Salesforce, and Workday.
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