Manulife and John Hancock

Manulife and John Hancock

Senior Technical Product Owner

Waterloo, Ontario · Senior

Sponsorship not specifiedDetected 4 hours ago
OAuthA/B TestingProduct ManagementProduct Strategy

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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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About the role

  • This role requires strong technical expertise, strategic thinking, and a passion for delivering secure, scalable, and customer-centric identity experiences.
  • Evaluate and prioritize epics and user stories based on customer needs, business value, authentication success rates, risk considerations, and operational impact.
  • Serve as the voice of the customer by translating user journeys into secure, scalable, and effective identity solutions.

Responsibilities

  • Own and manage the CIAM product backlog and prioritization, maintaining a deep understanding of identity flows, authentication patterns, and platform dependencies.
  • Lead agile teams delivering customer identity capabilities, including registration, login, multi-factor authentication (MFA), single sign-on (SSO), session management, and account recovery solutions.
  • Develop and execute product strategies and roadmaps that align with security, customer experience, and platform modernization objectives.
  • Collaborate with engineering and architecture teams to design solutions using modern identity standards and protocols.
  • Drive continuous improvement through experimentation, analytics, testing, and data-driven decision-making.

Requirements

  • 7+ years of experience in product ownership, product management, technical delivery, or a related discipline, with a strong focus on identity, security, or platform engineering.
  • 3+ years of hands-on experience working with CIAM or Identity and Access Management (IAM) platforms such as ForgeRock, Ping Identity, Okta, or similar solutions.
  • Strong knowledge of CIAM architecture, identity stores, directory services, token services, and API integrations.
  • Experience delivering customer identity capabilities at scale, including SSO, MFA, risk-based authentication, and account lifecycle management.
  • Experience working within highly regulated, security-focused environments with audit and compliance requirements.
  • Strong technical acumen with the ability to participate in architecture discussions, evaluate trade-offs, and assess solution risks.

Nice to have

  • Experience working with ForgeRock and/or Ping Identity technologies, including AM, IDM, DS, IG, and CTS.
  • Experience leading CIAM platform upgrades, migrations, or modernization initiatives.
  • Familiarity with performance, scalability, and resilience considerations within identity platforms and services.
  • Experience implementing automation and AI-enabled workflows to improve product delivery and operational efficiency.
  • Knowledge of customer data privacy, consent management, and applicable regulatory frameworks.
  • When you join our team:
  • We'll empower you to learn and grow the career you want.
  • The role being advertised is an existing vacancy.

Compensation

  • We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, r

Benefits

  • As a key partner to engineering, architecture, and design teams, you will work across the full product lifecycle, from defining product vision and priorities to enabling high-quality, predictable delivery.

Company info

  • We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
  • As part of our distributed team, we'll support you in shaping the future you want to see.
  • To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
  • Manulife is an Equal Opportunity Employer
  • At Manulife/John Hancock, we embrace our diversity.
  • We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.
  • We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
  • It is our priority to remove barriers to provide equal access to employment.
  • A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.
  • All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.
  • To request a reasonable accommodation in the application process, contact hr@manulife.com.
  • Referenced Salary Location
  • Waterloo, Ontario
  • Working Arrangement
  • Salary range is expected to be between
  • $113,000.00 CAD - $163,000.00 CAD
  • Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
  • The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.
  • If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.
  • Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
  • We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
  • Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.
  • If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.
  • We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process.
  • For more information, please refer to our personal information collection statement.

Visa & Work Authorization

  • r practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related co
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