isacybersecurity

isacybersecurity

Program Manager

Toronto, Ontario

Sponsorship not specifiedDetected 21 days ago
Project ManagementAgileNegotiationForecastingCustomer SuccessLeadershipCommunicationTime Management

About the role

  • As a Program Manager, you will be responsible for overseeing the PMO's operations and driving continuous improvement across project management processes, procedures, and templates.
  • This role requires a strong combination of leadership, operational discipline, and client focus to ensure project success and organizational effectiveness.

Responsibilities

  • Develop, maintain, and continuously improve PMO processes, procedures, and templates to drive consistency and best practices across the team
  • Manage projects from initiation through closure, ensuring adherence to scope, budget, and timelines while maintaining high standards of customer satisfaction. Target billable utilization of 40-50%,
  • Support month-end project tracking, revenue recognition, and reconciliation
  • Maintain accurate and timely time tracking for project resources to support forecasting and month-end processes
  • Support resource forecasting, including soft and hard bookings, and support with scheduling visibility and planning
  • Manage relationships with clients and internal stakeholders, ensuring clear communication and expectation management throughout the program lifecycle

Requirements

  • 7+ years of progressive program management experience, preferably in a cybersecurity or managed services environment
  • Project Management Professional (PMP) certification or equivalent required
  • Degree in project management, business administration, or a related field
  • Demonstrated ability to prioritize conflicting priorities to meet objectives
  • Project Management Professional (PMP) certification or equivalent required; CSM (Certified Scrum Master) certification is an asset
  • Strong negotiation skills to negotiate resources, changes, issues, budgets, and timelines
  • Solid understanding of PMI project management best practices and methodologies
  • Effective communication, in both oral and written formats, with exceptional ability to build professional relationships
  • Detail and results-oriented with a high willingness and motivation to learn
  • Excellent organization and time management skills resulting in efficient execution of tasks
  • Demonstrated experience managing or leading a team, with the ability to mentor, motivate, and develop project management talent
  • At ISA Cybersecurity we lead with our "Why".

Nice to have

  • Cybersecurity industry knowledge and/or experience is strongly preferred

Compensation

  • Professional development opportunities and education reimbursement up to $2,000 annually for all employees

Benefits

  • Develop and optimize quarterly PS/PMO efficiency reports for senior leadership covering project health, CSAT, revenue forecast, gaps, and opportunities for improvement

Company info

  • We are proud to be recognized as a top employer for multiple years in a row, we currently hold the distinctions of Canada's Top Small and Medium Employers 2025, Greater Toronto's Top Employers 2025 and are Certified Great Place to Work 2026-2027.
  • ISA Cybersecurity is a proudly Canadian cyber and AI services and solutions provider. Trusted by over 500 clients from SMB to global enterprise, we empower organizations to safeguard their most critical assets and adopt AI securely. Through our highly customizable Cyber 360 and AI 360 offerings, we deliver a comprehensive range of governance, assurance, engineering protection, detection, and response services for the public and private sectors. Backed by over three decades of operational experience and a vast network of highly specialized and certified experts, we leverage cutting-edge technologies and AI to ensure that clients achieve their privacy, security, and business goals.
  • We operate in a remote-first environment. Office presence is typically less than 20% of the time, varying by role and work requirements. Our office space, located at Bloor and Islington, is a collaborative space designed for in-person meetings and drop-ins. We enjoy hosting in-person quarterly townhalls and social events throughout the year to encourage teambuilding and collaboration.
  • ISA Cybersecurity is a proudly Canadian cyber and AI services and solutions provider.
  • Trusted by over 500 clients from SMB to global enterprise, we empower organizations to safeguard their most critical assets and adopt AI securely.
  • Through our highly customizable Cyber 360 and AI 360 offerings, we deliver a comprehensive range of governance, assurance, engineering protection, detection, and response services for the public and private sectors.
  • Backed by over three decades of operational experience and a vast network of highly specialized and certified experts, we leverage cutting-edge technologies and AI to ensure that clients achieve their privacy, security, and business goals.
  • We operate in a remote-first environment.
  • Office presence is typically less than 20% of the time, varying by role and work requirements.
  • Our office space, located at Bloor and Islington, is a collaborative space designed for in-person meetings and drop-ins.
  • We enjoy hosting in-person quarterly townhalls and social events throughout the year to encourage teambuilding and collaboration.
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