Tanium
Customer Success Manager
Durham, NC (Hybrid) · Full-time
Sponsorship not specified$88k-$134kDetected 55 days ago
Project ManagementSalesforceAccount ManagementCustomer SuccessCollaborationOrganizational Skills
About the role
- This position follows the Company's hybrid schedule which currently requires employees to work in the office at one of the following locations a minimum of three days per week: Durham, NC.
- Driven by AI and real-time endpoint intelligence, Tanium Autonomous IT empowers IT and security teams to make their organizations unstoppable.
- Our commitment to excellence and innovation has earned us a place on the Forbes Cloud 100 list for ten consecutive years, and we continue to be recognized worldwide as a great place to work.
Responsibilities
- Perform activities and data management that help to drive adoption and value against an agreed-upon plan with the customer.
- Contribute proactively to internal practice development efforts to continually drive maturity and improvement of our Customer Success function
Nice to have
- BA/BS or equivalent experience preferred
- 5 plus years of experience in Customer Success, Account Management, Sales, Renewals, or Service Management / Professional Services, preferably in a SaaS business model
- Working knowledge of endpoint technology and the areas of major business outcomes for a CIO
- Tanium Certified Operator (nice to have)
- Tanium Certified Administrator (nice to have)
Compensation
- The annual base salary range for this full-time position is $88,000 to $134,000.
Benefits
- The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience.
Company info
- Curious, willing to learn from others in your discipline, your customers, and other roles at Tanium
- Eager to become an expert in demonstrating value and return on investment to our customers
- Tanium is the Autonomous IT company.
- Ensure successful business outcomes for customers that lead to world-class retention and expansion for Tanium by collaborating with an account team of Sales, Solution Engineers, Domain Architects, and more
- Understand the unique complexity of the customers and segmentation of customers you serve and create the best path to full Tanium platform adoption and expansion, leveraging your understanding of not only the customer's environment but also insights as to how to overcome obstacles to implement new technologies
- Develop and maintain the necessary relationships with customers to ensure alignment to their business needs
- This may include artifact creation (including Value Plans for customers), action and risk tracking, and updating internal data systems such as Salesforce and/or Gainsight
- We're Looking For:
Equal opportunity
- Equal Opportunity and Affirmative Action employer.
- If you require a reasonable accommodation in searching for a job opening, completing an application, interviewing, or completing any pre-employment testing or requirements, please contact accommodations@tanium.com.
This listing is sourced directly from Tanium's careers page and normalized into a canonical job model.