Pomelo Care

Head of Member Growth and Retention

United States · Director

Sponsorship not specified$225k-$250kDetected 15 hours ago

CRMPatient CareLeadershipCommunication

About the role

We are looking for a leader who balances the tactical precision needed to hit monthly revenue targets with the strategic vision to re-engineer our enrollment and retention journeys.
Architect the end-to-end member journey, identifying high-impact engagement touchpoints and implementing automated interventions to mitigate churn.
Translate annual financial goals into rigorous monthly and weekly operational plans to ensure the business is always paced to exceed revenue targets.

Orchestrate the end-to-end member growth and retention strategy, aligning cross-functional roadmaps to drive step-change improvements in business performance.
Own the P&L-defining metrics of the business, including Enrollment Rate, LTV:CAC, and Monthly Retention.
Partner with Strategic Finance to model performance inputs and establish long-term enrollment and engagement targets.
Maintain a high-fidelity feedback loop with the executive team, providing transparent reporting on KPIs, campaign performance, and revenue pacing.
Partner with Product and Engineering to co-author roadmaps and define KRs, ensuring technical resources are prioritized against commercial impact and that teams are held accountable for moving the needle on growth and retention metrics.

Experience managing a large-scale, multi-functional organization (30+ team members).
Ability to quantify every action, treating a 1% shift in retention as a critical financial lever rather than just a marketing metric.
Ability to move fluidly between high-level strategy and granular data, diagnosing root causes quickly and doing the math to ensure goals are reachable.
A proven leader of multi-disciplinary teams who influences cross-functional roadmaps to unlock step-change growth.
Ability to thrive on owning a number and proactively deploy tactics to close performance gaps before they impact the quarter.
Influence the technical roadmap for CRM and marketing automation to ensure the organization has the precision instrumentation required for scale.

The expected base salary range offered for this role is $225,000-$250,000.
This role is also eligible for an annual performance bonus and equity, giving you an ownership stake in Pomelo's mission.
Actual compensation may vary based on relevant experience, skills, competencies, and certifications.
Pomelo Care will never ask you to pay a fee or download software as part of the interview process with our company.
Translate annual financial goals into rigorous monthly and weekly operational plans to ensure the business is always paced to exceed revenue targets.

Comprehensive Health, Dental, and Vision coverage for employees and their families
High deductible Health Plans with Health Savings Account (HSA) options
Flexible Spending Account (FSA)
Equity grant participation
Competitive vacation policy
16 weeks paid parental leave
We look to hire people from a variety of backgrounds, including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.
This role is also eligible for an annual performance bonus and equity, giving you an ownership stake in Pomelo's mission.

Pomelo Care is the leading virtual medical practice for women and children, providing care across pregnancy, postpartum, pediatrics, menopause, and perimenopause.
We combine proactive, 24/7 clinical care with technology that helps us reach patients earlier, identify risks sooner, and deliver personalized care throughout their journey.
Our team includes clinicians, technologists, operators, and problem-solvers working together to make high-quality care more accessible for families nationwide.
At Pomelo, we are committed to hiring the best team to improve outcomes for all mothers and babies, regardless of their background.

This listing is sourced directly from Pomelo Care's careers page and normalized into a canonical job model.