Cathexis
Tier 1 Help Desk Specialist (Onsite Pocatello, ID) (
Pocatello, Idaho, United States
No sponsorshipDetected 9 days ago
Data AnalysisProject ManagementRecruitingCustomer SupportCommunicationProblem Solving
About the role
- Team CATHEXIS elevates the government contracting experience through rapid response, deep skill, and thoughtful problem-solving and communication.
- Our core capabilities are our top-tier program and project management, data analytics, and audit services, the backbone of which is our integrated approach to operational excellence.
- You worked hard to get to where you are.
Responsibilities
- Resolve trouble tickets while interacting with the user, First Call resolution (FCR) or escalate to other support entities.
- Remotely access the end-user's desktop to provide support.
- Provide detailed diagnostic summary for the next tier level support.
Requirements
- Active Top Secret Clearance is required.
- 0-4 years of experience with Call Center, Customer Service, and/or Help Desk environments.
Nice to have
- Bachelor's Degree or equivalent experience or technical certifications (a plus).
Company info
- Provide IT support to all customers.
- Provide customers with status of the ticket and serve as primary support admin through ticket resolution.
- Give guidance to customers to resolve their issue and prevent recurrences of the issue to the best extent possible.
- Provide expert technical support to customers having varying levels of computing skills.
Equal opportunity
- If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact the Recruiting Department RecruitingTeam@cathexiscorp.com
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This listing is sourced directly from Cathexis's careers page and normalized into a canonical job model.