Figure

Customer Success Associate

Charlotte, NC

No sponsorshipDetected 20 days ago

Customer SuccessCommunication

About the role

Start your career in fintech in one of the country's leading financial hubs.
In 2025 alone, 115 employees across Customer Operations received a pay increase or promotion.
We'll teach you the products, processes, and tools.

Build expertise in the Figure ecosystem, including HELOCs and other financial products and processes
Provide troubleshooting support across a range of customer and platform issues
Identify trends and share ideas that improve the customer experience and support team effectiveness

Ability to complete required compliance training
Complete mandatory security awareness training within required timeframes.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
No prior fintech experience is required.

shift differentials and a monthly bonus opportunity
Company-paid medical, dental, and vision benefits for employees and dependents on select plans
Paid holidays, PTO, and sick time

FIGR) is transforming capital markets through blockchain.
We're proving that blockchain isn't just theory - it's powering real products used by hundreds of thousands of consumers and institutions.
By combining blockchain's transparency and efficiency with AI-driven automation, we've reimagined how loans are originated, funded, and traded in secondary markets.
From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes.
Together with our 170+ partners, we've originated over $17 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure's ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets.
We're proud to be recognized as one of Forbes' Most Innovative Fintech Startups in 2025 and Fast Company's Most Innovative Companies in Finance and Personal Finance.
Serve as a trusted first point of contact for prospective and existing customers across phone, chat, and email
Help customers navigate the
Ability to explain complex information clearly and build trust with customers

This listing is sourced directly from Figure's careers page and normalized into a canonical job model.