Procom Consultants Group

Escalation Support Specialist

Richardson, TX, United States · Contract

Sponsorship not specifiedDetected 3522 days ago

LinuxProject ManagementVendor ManagementTCP/IPDNSCiscoNetwork MonitoringVoIPProblem SolvingMicrosoft Office

About the role

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Please send your resume in Word format only.

Experience with Carrier/Service Provider Telecommunication Edge equipment is a must.
Talented individual with a working knowledge of VoIP, SIP, Cisco VoIP, Windows and Linux is needed.
May require an associate's degree or its equivalent and 1-3 years of experience in the related field.
Has knowledge of commonly-used concepts, practices, and procedures within a related field.
Ability to work independently or under supervision.
Proven experience-troubleshooting hardware and networking related problems as they arise.
The qualified applicant must have the initiative to determine what types of tools or processes can be put in place in order to improve the products and services.
Understanding of and experience with Mainframe, Windows, UNIX, LINUX and multiple network protocols.
Familiarity with component and network monitoring systems and tools

AS/BS/BE, relevant experience and certifications considered, CCNA, CCNP, ICND1.1 & 1.2 v2 Technical courses.
ITIL v3 Foundations Certification preferred

This listing is sourced directly from Procom Consultants Group's careers page and normalized into a canonical job model.