Liberty Software
Client Services Representative (Pharmacy Technician)
Grapevine, TX
Sponsorship not specifiedDetected 2 days ago
Account ManagementCustomer SupportCommunicationCritical ThinkingTime Management
About the role
- Be the behind-the-scenes hero empowering pharmacies nationwide!
- Starting at $23/hour Are you ready to tackle tough challenges, guide pharmacy teams, and become the trusted problem-solver they count on every day?
Responsibilities
- Accurately document all interactions and actions in tracking software
- Deliver exceptional customer service in every client engagement
- We're excited to grow our team by hiring Client Service Representatives who deliver expert phone support-resolving complex questions about insurance adjudication, pricing, and software troubleshooting.
Requirements
- Minimum 2 years of customer service experience required
- Solid basic computer skills and proven ability to quickly master new software applications
- Occasional after-hours and Saturday shifts required
- Healthcare call center or independent pharmacy experience preferred
- Professional, friendly, and patient demeanor essential
- Excellent verbal and written communication skills, able to engage all client levels - from pharmacy owners to clerks
- Strong multitasking, organizational, and time management skills
- Detail-oriented with strong typing and documentation abilities
- Excellent listening and critical thinking skills
Nice to have
- Certified Pharmacy Technician (CPhT) certification is a plus but not required
- Experience with Liberty Software products is a plus (please specify any prior experience)
Benefits
- 100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no cost
- Family coverage available with Liberty contributing 50% of the premium
- Employer contributions to Health Savings Accounts (HSA )
- Generous paid time off and paid holidays
- Tuition reimbursement and continuing education support
- Adoption expense reimbursement
- Dependent Care Flexible Spending Account (FSA) for tax savings on childcare
- Confidential counseling resources for mental health, financial planning, and more, via Optum EAP
Company info
- At Liberty Software, we proudly partner with client pharmacies across the country-helping them support their patients with powerful, user-friendly software.
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This listing is sourced directly from Liberty Software's careers page and normalized into a canonical job model.