AAON
Customer Care Project Manager
Tulsa, OK
Sponsorship not specifiedDetected 6 days ago
Project ManagementForecastingSupply ChainCustomer SuccessCommunicationProblem SolvingPublic Speaking
About the role
- Job Description: The Project Manager II - Customer Success is responsible for managing customer projects from order initiation through delivery, ensuring alignment with customer expectations and organizational objectives.
- This role contributes to departmental success by proactively managing schedules, mitigating risks, and driving cross-functional coordination to ensure on-time and high-quality execution.
- Duties, responsibilities and activities may change at a time with or without notice.
Responsibilities
- Manage customer projects and orders from initiation through completion, ensuring adherence to schedules, specifications, and delivery requirements.
- Develop and maintain detailed project timelines and coordinate with internal teams to align resources and priorities.
- Proactively identify risks, delays, or constraints and implement mitigation plans to maintain project timelines.
- Lead project review meetings and ensure timely resolution of issues impacting delivery or quality.
- Maintain accurate project documentation, including status updates, changes, and outcomes.Primary duties may include, but are not limited to:
- Support continuous improvement initiatives by identifying process gaps and recommending solutions.
- Performs other duties as assigned.
- Compliance with all safety policies and procedures to maintain a safe work environment.
Requirements
- Requires a Bachelor's degree in Business, Engineering, or a related discipline;
- 4+ years of experience in project management, customer success, or a related role within a manufacturing or industrial environment,
- Knowledge, Skills, and Abilities:
Nice to have
- Project management certification preferred.
Skills
- Strong knowledge of project management principles and practices.
- Excellent communication and interpersonal skills for customer and cross-functional collaboration.
- Strong problem-solving and decision-making skills.
- Proficiency in organizing, analyzing, and presenting project data.
Company info
- The Project Manager II - Customer Success is responsible for managing customer projects from order initiation through delivery, ensuring alignment with customer expectations and organizational objectives.
- The Project Manager II serves as a key point of contact for customers and internal teams, resolving issues and communicating project status effectively.
- This position also supports continuous improvement initiatives to enhance operational efficiency and customer satisfaction.
- Regular interaction with customers, engineering, supply chain, and production teams.
- The company reserves the right to revise this job description at any time.
- Serve as a primary point of contact for customers, providing updates and addressing concerns related to project status and execution.
- Support onboarding of new customers or projects to ensure smooth execution.
This listing is sourced directly from AAON's careers page and normalized into a canonical job model.