AST SpaceMobile
Director, Network Operations
Lanham, Maryland, United States · Director
No sponsorshipDetected 12 hours ago
TypeScriptCybersecurityIncident ResponseProject ManagementForecastingBudgetingExcelLogisticsProcess ImprovementProcurementIntellectual PropertyCustomer SupportNetwork MonitoringLeadershipCommunicationCollaborationProblem SolvingPublic SpeakingAdaptabilityMicrosoft Office
About the role
- This role is responsible for overseeing 24/7 network operations, ensuring service availability, operational excellence, incident response, and continuous improvement across critical network systems.
- This job description may not be inclusive to the duties and responsibilities listed.
- Additional tasks may be assigned to the employee from time to time or the scope of the job may change as needed by business demands.
Responsibilities
- Lead and manage Network Operations Center (NOC) teams responsible for 24/7 monitoring, incident response, and service restoration activities.
- Implement and maintain best practices for incident management, problem management, monitoring, escalation management, and operational reporting.
- Lead root cause analysis and post-incident review activities to drive operational improvements and prevent recurring issues.
- Develop and maintain processes, procedures, and operational standards to improve network monitoring and response effectiveness.
- Manage technical and operational support activities across communications, network, and infrastructure environments.
- Support operational readiness for new technologies, systems, and infrastructure deployments.
- Utilize operational reporting and analytics to assess network performance, identify trends, and drive continuous improvement initiatives.
- Support budget planning, resource forecasting, and operational cost management activities.
Requirements
- Bachelor's degree in engineering, information technology, telecommunications, computer science, or a related technical discipline.
- A minimum of 8 years of experience in network operations, telecommunications, infrastructure operations, or a related technical field.
- Experience with satellite communications, telecommunications, wireless, cellular, or large-scale network environments.
- Minimum of 2 years of people leadership or management experience overseeing technical operations teams.
- Knowledge of network infrastructure, transport systems, and communications technologies.
- Familiarity with ITIL-based service management processes and operational best practices.
- Strong leadership and team-development skills with the ability to motivate and mentor technical professionals.
- Education
- Experience
- Experience leading teams in a 24/7 operational support environment.
- Experience managing incident response, service restoration, and operational performance programs.
- Experience supporting complex communications, networking, telecommunications, or mission-critical infrastructure environments.
- Preferred Qualifications
- Experience supporting network operations centers (NOC) and service operations organizations.
- Experience supporting operational infrastructure in highly available environments.
Nice to have
- Relevant industry certifications are a plus (ITIL, PMP, Network Certifications, or equivalent).
Benefits
- Provide executive-level communications and status updates regarding network health, operational risks, and major incidents.
Visa & Work Authorization
- Active Top Secret/SCI (TS/SCI) security clearance required
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This listing is sourced directly from AST SpaceMobile's careers page and normalized into a canonical job model.