Adyen
Team Lead - Technical Support
Chicago · Mid
Stay score
odds of building a lasting career here
Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
$986 more — $125,986 — moves this role to Level IV and 4 lottery entries. That figure is inside the range the employer already advertised.
Based on the DOL prevailing wage for this occupation and worksite, a base salary of $125,986 would place this position at wage Level IV. That figure is within the posted range, and I'd like to target it. This role classifies under "Network and Computer Systems Administrators" for prevailing-wage purposes.
DOL prevailing wage, 2026-27 wage year · Network and Computer Systems Administrators (15-1244) · Chicago-Naperville-Elgin, IL-IN. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
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About the role
- At Adyen, everything we do is engineered for ambition.
- Our team is merchant-focused, highly motivated and thrives on our shared success.
- With Adyen being a 24/7 business we operate throughout time zones using a follow the sun principle.
Responsibilities
- Collaborate across an international leadership team by scheduling and participating in monthly meetings, standardizing best practices and developing global alignment as we scale
- Coach and mentor members of the Support team to fully prepare Technical Support Engineers to resolve technical challenges for Adyen's merchants and grow their careers
- Help define and clearly communicate objectives and key results for the Support team
- If you need accommodations or support during the recruitment process to perform at your best, you'll have the opportunity to let our team know in your application.
Requirements
- You apply focus and drive change, and have between 2-6 years of experience directly managing technical support teams.
- You are innovative, love dealing with ambiguity, have strong problem-solving capabilities and enjoy establishing processes and procedures
- You can make quick informed decisions and prioritize requests for both internal and external stakeholders
- You have strong communication skills and the ability to interact with others clearly and empathetically
- Payments or Fintech experience is not required, but you must be able to communicate your enthusiasm for the space and have a tech background or strong technical affinity
- You must be willing to travel occasionally, both domestically and internationally where required
- No matter who you are or where you're from, you're welcome to be your true self at Adyen.
Skills
- This is Adyen
- Technical Lead - Technical Support
- Our extensive payments knowledge and technical skillset is our most valuable asset both to our merchants and our internal teams.
Compensation
- Total compensation package includes equity (RSUs), 401(k), health, dental, vision, and more.
Benefits
- Total rewards & compensation
- This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while also supporting flexibility.
- Diversity, Equity, and Inclusion at Adyen
Company info
- This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice.
- We are motivated individuals who tackle unique technical challenges at scale and solve them as a team.
- You will be part of an international team with diverse backgrounds and skill sets.
- Lead a customer facing team that is a key source of knowledge on the Adyen platform and APIs, the underlying technology stack, and industry-standard integration methods and best practices
Visa & Work Authorization
- You must be work authorized in the United States without the need for new visa sponsorship.
- The company can support visa transfers but will not sponsor individuals for H-1B CAP applications.
This listing is sourced directly from Adyen's careers page and normalized into a canonical job model.