Thumbtack
Case Manager I - Trust & Safety
Remote, Ontario · Mid
Sponsorship not specified$75k-$97kDetected 2 days ago
OKRsHRCommunicationCollaborationProblem SolvingCritical Thinking
Stay score
odds of building a lasting career here
45Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role72
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Context, not a finding about this posting: of this employer's 12 green-card filings in this occupation, 100% were for a worker who already held the job.
Green-card follow-through: 80%
Of 10 labor certifications old enough to have been used, 2 expired without the employer filing the next step. Median time from filing to decision: 506 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.
Files H-1B transfers
11 transfer filings in the last year, covering 11 workers. Median labor-condition decision: 8 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
Community outcomes
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About the role
- As a Case Manager, you'll oversee Thumbtack's most sensitive Trust and Safety concerns, ensuring they're appropriately addressed while mitigating organizational risk.
- You'll work directly with pros and customers, applying a high level of critical thinking, sound decision-making, and discretion.
- You'll take on some of Thumbtack's most interesting and challenging issues, upholding our marketplace standards and policies and helping protect the Thumbtack brand.
Responsibilities
- Independently assess information and take appropriate action on a variety of sensitive trust and safety concerns via phone and email, balancing support for our users with mitigating organizational risk.
- Oversee and execute on high-impact matters with potential financial and legal implications, including interpreting complex legal documents to inform your decisions.
- Manage personally identifiable information with care and discretion.
- Collaborate with cross-functional partners, such as Legal, on shared initiatives, and help create and execute the OKRs and KPIs that measure our success.
- Self-prioritize your caseload to drive departmental goals, and contribute to team culture through peer collaboration, training, and coaching.
- Ability to independently manage a caseload and volume across multiple systems by prioritizing your time and efforts.
- A collaborative, self-driven approach, including openness to acting on constructive feedback and the ability to build expertise quickly and adapt to shifting priorities.
- Reducing risk and building trust with our users guides everything we do.
- We routinely partner with cross-functional teams, such as Legal, on investigations and joint initiatives that drive Trust and Safety forward on Thumbtack.
Requirements
- Experience in a related field such as Trust and Safety, Law Enforcement, Compliance, Human Resources, Legal, or another field requiring a high degree of confidentiality, discretion, and attention to detail.
- Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
- This role calls for someone self-driven, with meticulous attention to detail and a high degree of integrity.
Skills
- THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES.
- Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements.
Compensation
- For candidates living in Ontario and British Columbia, the expected total cash compensation (base salary + variable pay, if applicable) range for this role is currently $74,800 - $96,800
Company info
- ABOUT THE TRUST & SAFETY CRITICAL ESCALATIONS AND PRIVACY TEAM We're a high-performing, tight-knit team of experienced professionals focused on creating a world-class experience for our pros, customers, and team.
- Your work will directly shape the experience of pros and customers and help keep Thumbtack a secure and trustworthy platform.
- Oversee the payment and distribution of the Thumbtack Guarantee to customers.
- Strong communication and interpersonal skills, with the ability to tailor your message to customers, pros, internal teams, and cross-functional partners.
- We're a high-performing, tight-knit team of experienced professionals focused on creating a world-class experience for our pros, customers, and team.
- Our mission is to deliver a human-first, tailored approach to the most high-risk and sensitive matters that impact our pros and customers.
Equal opportunity
- Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities.
- If you would like to request a reasonable accommodation for a medical condition or disability during any part of the
Visa & Work Authorization
- x, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or
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This listing is sourced directly from Thumbtack's careers page and normalized into a canonical job model.