PrePass
Learning Experience Designer
Phoenix, Arizona, United States
Sponsorship not specifiedDetected 22 days ago
OnboardingCustomer SuccessCommunicationCollaborationPublic SpeakingAdaptability
About the role
- This role is responsible for supporting the development and delivery of a comprehensive, customer-facing training ecosystem that enables faster onboarding, stronger product adoption, and improved customer outcomes.
- This individual will contribute to the execution of customer education initiatives, including training content, self-service resources, and learning paths.
- Assist in identifying customer personas and learning needs across segments.
Responsibilities
- This means making bold decisions and building systems that support not only fleets but the broader economy.
- Ensure training initiatives support product adoption and reduce support dependency.
- Training Content and Help Center Development Design and develop customer training materials, including videos, guides, documentation, and self-service resources.
- Support the organization and maintenance of a customer-facing help center or content repository.
- Partner with internal teams to ensure training content remains current as products and features evolve.
- Help maintain organization and usability of training content to support scalability.
- Support and Knowledge Enablement Partner with Support to identify recurring customer issues and training opportunities.
- They will partner closely with Product, Customer Success, Support, and Marketing to ensure customers have the knowledge and tools needed to succeed.
- Develop content to address common questions and reduce reliance on reactive support.
Requirements
- Bachelor's degree or equivalent experience.
- Demonstrated ability to translate product functionality or technical concepts into clear, user-friendly content.
Benefits
- About the Role We're seeking a Learning Experience Designer / Instructional Designer to help build and scale our customer education function.
- Essential Responsibilities Customer Training Strategy and Program Support Define and support the execution of customer education efforts aligned to customer lifecycle stages.
- Contribute to establishing learning objectives, success metrics, and feedback loops.
- Translate product functionality into clear, accessible learning experiences.
- Support the development of structured learning paths tailored to different customer segments.
- Customer Education Platform Support Assist in building and organizing a centralized location for customer education content using existing tools.
Company info
- We're transforming how the transportation industry operates-creating solutions that keep trucks moving safely, efficiently, and compliantly.
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This listing is sourced directly from PrePass's careers page and normalized into a canonical job model.