Dechert

IT Support & Asset Management Specialist

Philadelphia · Full-time

Sponsorship not specifiedDetected 26 days ago

CRMProcurementContract ManagementCustomer SupportCommunicationAdaptability

About the role

This is a full-time, on-site position based at our firm's headquarters, requiring five days per week in the office.

Serve as the first and second point of contact for all IT support requests received via phone, email, walk-up, and the firm's ticketing system.
Escalate complex or unresolved issues to Level 3 support or specialist teams with thorough documentation and handover notes.
Support the onboarding and offboarding of staff, including device provisioning, account setup, and equipment retrieval.
Deliver clear, jargon-free technical guidance to non-technical users across all levels of the firm, including partners and fee earners.
Maintain high standards of customer service in line with SLAs, logging all interactions accurately in the ticketing system.
Own and maintain a comprehensive and accurate IT asset register covering hardware and peripheral inventory across the firm.
Coordinate with procurement and finance teams to manage purchase orders, asset tagging, and warranty records.
End-User Support (Level 1 & 2)
Support vendor relationships and assist with contract management for hardware and software suppliers.
Proven experience in an IT support role covering Level 1 and Level 2 incidents in a professional services or corporate environment.

Standard business hours with occasional flexibility required to support business needs
Hours: Standard business hours with occasional flexibility required to support business needs
Support IT projects and infrastructure initiatives as required, acting as a liaison between the service desk and project teams.
Experience with ServiceNow ITSM platform, including incident management, asset management modules, and reporting.

This role is ideally suited to someone who thrives in a fast-paced legal environment, brings a strong client-service mindset, and has a keen eye for process, accuracy, and inventory governance.

Track the full lifecycle of all IT assets from procurement and deployment through to retirement and disposal, ensuring compliance with firm policy.

ployment because of the individual's race, color, creed, religion, sex, age, marital status, national origin, ancestry, citizenship, sexual orientation, gender identity or expression, genetic information, disability, mem

This listing is sourced directly from Dechert's careers page and normalized into a canonical job model.