OneTrust
Manager, Customer Success Scaled Accounts
United States - Flex
Sponsorship not specified$50k-$100kDetected 1 day ago
Motion DesignCRMAccount ManagementPerformance ManagementCustomer SuccessCustomer SupportLeadershipCommunicationProblem SolvingMentoring
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odds of building a lasting career here
15Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
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About the role
- Improve retention and renewal readiness across the assigned book of business by ensuring strong execution, early risk identification, and disciplined customer follow-through.
- Establish the operating rhythms, team standards, portfolio segmentation, and success measures needed to run scaled Customer Success effectively.
- Set clear performance expectations around retention, renewal readiness, customer engagement quality, operational hygiene, and portfolio management.
Responsibilities
- Support hiring, onboarding, ramping, and career development for the India-based scaled CS team.
- Scaled Motion Design and Execution
- Build and run a structured, repeatable Customer Success motion for smaller accounts, including engagement cadences, success planning lite, adoption check-ins, renewal-readiness touchpoints, and proactive risk reviews.
- Ensure the team delivers value in a scalable way rather than replicating a strategic named-account model.
- Own renewal performance and retained ARR outcomes across the scaled team's portfolio in partnership with Sales, Renewals, ECS, and Support.
- Ensure the team identifies churn risk early, drives mitigation plans, and improves readiness ahead of renewal events.
- That means you'll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office.
- This led us to develop the first technology platform for responsible data use in 2016.
Compensation
- This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certifi
Benefits
- Specific benefits differ by country.
- Define how the team segments accounts, prioritizes effort, and balances breadth of coverage with quality of execution.
- Track portfolio health trends and turn signals into clear actions, escalation paths, and performance improvements.
Company info
- We are looking for a Manager, Customer Success, Scaled Accounts in India to lead a high-performing team supporting a scaled portfolio of smaller customers through a lighter-touch, high-volume Customer Success motion.
- Lead, coach, and develop a team of scaled CSMs supporting a larger-volume portfolio of smaller customers.
- As an employee at OneTrust, you will be part of the OneTeam.
Visa & Work Authorization
- The focus is on retention, renewal readiness, operational excellence, portfolio health, team productivity, and coordinated customer support rather than deep executive sponsorship of a limited number of complex enterprise relationships.
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This listing is sourced directly from OneTrust's careers page and normalized into a canonical job model.