Nightfall AI

Enterprise Customer Success Manager

Palo Alto · Exec

Sponsorship not specifiedDetected 189 days ago

Account ManagementIntellectual PropertyCustomer SuccessCommunicationCollaboration

About the role

You'll act as a trusted advisor to security, compliance, and engineering leaders-guiding customers from onboarding through renewal and expansion.
This role is ideal for someone who thrives in complex enterprise environments, can translate technical capabilities into business outcomes, and wants to help define how Customer Success scales at a high-growth security company.
Define and track customer success criteria (adoption milestones, risk reduction, operational outcomes) and regularly report on progress.

Own the full enterprise customer journey, from onboarding and adoption through value realization, renewal, and expansion.
Lead onboarding and early lifecycle success, ensuring strong deployment, stakeholder alignment, and early time-to-value.
Drive ongoing adoption and optimization, introducing new use cases, data sources, and workflows over time.
Lead executive check-ins and business reviews focused on outcomes, value, and roadmap alignment.

5+ years of experience in Customer Success, Technical Account Management, or Consulting in enterprise B2B SaaS.
This is a Technical CSM position that requires knowledge of endpoint deployments and AI.
Proven success owning renewals and expansion in complex enterprise environments.
Strong executive communication skills and ability to explain technical concepts clearly.

Experience with security, compliance, or technical platforms strongly preferred.

Nightfall enables organizations to innovate freely without the risks of losing intellectual property or exposing customer data.
Our agentic platform helps security teams regain their time by putting data loss prevention on autopilot.

Employee compensation will be determined based on interview performance, level of experience, specialization of skills, and market rate.
During the offer discussion, your recruiter will review the finalized base salary, bonus (for applicable roles), benefits & perks, and stock options as they'll be reflected in the offer letter.

Proactively monitor customer health, manage risk, and coordinate escalations when needed.

Manage a portfolio of enterprise customers with accountability for adoption, retention, renewals, and expansion.
As an Enterprise Customer Success Manager at Nightfall AI, you will own strategic relationships with our largest customers and ensure they realize clear, measurable value from Nightfall's AI-native data security platform.

This listing is sourced directly from Nightfall AI's careers page and normalized into a canonical job model.