Element Risk Management
Commercial Lines Account Manager
Wilmington, OH
Sponsorship not specifiedDetected 19 days ago
SalesAccount ManagementNegotiationCommunicationCollaborationProblem SolvingUnderwriting
About the role
- As a Commercial Lines Account Manager, you will play a pivotal role in managing client relationships, ensuring policy accuracy, and supporting the Account Executive in delivering comprehensive risk solutions.
- You'll be the go-to resource for day-to-day servicing, underwriting coordination, and identifying opportunities to enhance client coverage through cross-sell strategies.
Responsibilities
- Lead and collaborate without ego.
- Show up as our true self, speak honestly, and build trust through openness and respect.
- Day-to-Day Servicing Manage daily client communications, including policy inquiries, billing questions, and service requests.
- Maintain up-to-date client records and document all service activities in the agency management system.
- Support commercial risk advisors and account executives with proposals, summaries, and client deliverables.
- Manage renewals, endorsements, and policy adjustments to align with client needs.
- Leverage client feedback and market insights to drive innovation in service delivery.
- Collaborate with the Account Executive to develop and present cross-sell strategies.
Requirements
- College degree or equivalent is desired.
- Must be organized with demonstrated skills for effective communication both verbal and written with the ability to influence others.
- Should have experience in commercial lines underwriting and marketing with a multi-line insurance agency or brokerage operation.
- It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.
Skills
- Pursue the never-ending journey of Continuous Improvement.
- Enhance skills, processes, and services while being Growth Oriented and driving innovation.
- Strong knowledge of commercial insurance products, underwriting practices, and regulatory requirements.
- Excellent communication, negotiation, and interpersonal skills.
- Analytical mindset with a focus on problem-solving and client advocacy.
- Proficiency in insurance management systems and digital tools.
- Decisions are made within general agency constraints and insurance laws, and require independent decision-making.
- Thorough technical knowledge of commercial lines insurance, including an understanding of commercial insurance forms and risk alternatives.
- Outstanding verbal and written communication skills.
Benefits
- Bring expertise with self-assurance while staying open to learning and valuing the perspectives of others.
- Collaborate with carriers and underwriters to negotiate favorable terms and identify optimal coverage options.
- Spotting Cross-Sell Gaps Analyze existing coverage to identify gaps and recommend additional insurance solutions.
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