Voyager Technologies, Inc.

IT Support Specialist

Folsom, CA · Contract

No sponsorship$75k-$130kDetected 6 days ago

CybersecurityJiraCustomer SupportZendeskVPNLeadershipCommunicationCollaborationMentoring

About the role

End-User Support & Ticket Resolution
Provide hands-on Tier 1-3 IT support for users at the Folsom site, including hardware, software, operating systems, access, collaboration tools, peripherals, and meeting-room technology.
Escalate complex or enterprise-impacting issues through established IT, cybersecurity, networking, or vendor support paths.
Device, Asset & Access Support
Support laptop, desktop, mobile, peripheral, and accessory lifecycle activities, including provisioning, refresh, repair coordination, decommissioning, and inventory accuracy.
Support identity and access management workflows while following least-privilege, separation-of-duties, and approval requirements.
Secure Site & Local Operations Support
Support Folsom site operations that require classified-access awareness, secure handling practices, and adherence to government security requirements.

Active Top Secret security clearance required at time of hire, with ability to maintain clearance eligibility.
Experience supporting Windows, macOS, Microsoft 365, endpoint management, identity/access, collaboration tools, printers, peripherals, and common enterprise applications.
Working knowledge of networking fundamentals, endpoint security, device lifecycle, ticketing systems, and IT service management practices.
U.S. Person status required for ITAR/export-control eligibility.

Experience supporting classified, secure, aerospace, defense, DoD, or government-contractor environments.
Experience with Microsoft Intune, Entra ID, Active Directory, Defender, GCC High, ServiceNow, Jira, Halo, Zendesk, Jamf, or similar tools.
Relevant certifications such as Security+, Network+, A+, Microsoft, ITIL, or similar.
Experience supporting CUI, ITAR/EAR, CMMC, or other regulated data-handling requirements.
Experience with conference room technology, AV support, local network troubleshooting, and executive or engineering-user support.
Travel, Physical and/or Government-Mandated Requirements
This position requires access to classified or controlled information.
Employment is conditioned on maintaining an active Top Secret clearance and complying with applicable government security requirements.

Join Voyager Technologies
The future belongs to those who build it.
These roles are not for the faint of heart.
Join a culture where innovation thrives, curiosity is rewarded, and impact is real.

The good faith base salary range for this role is $75,000 - $130,000 at the time of this posting.

Maintain local IT stock, asset records, labeling, and equipment readiness for new hires, visitors, and program needs.

Voyager is an innovative space, defense, and national security technology company committed to advancing and delivering transformative, mission-critical solutions.
We tackle the most complex challenges to unlock new frontiers for human progress, fortify national security, and protect critical assets to lead in the race for technological and operational superiority from ground to space.

dently on site, follow Voyager standards, document work clearly, and protect systems and data that require a Top Secret security clearance

This listing is sourced directly from Voyager Technologies, Inc.'s careers page and normalized into a canonical job model.