Scrunch

Customer Success Manager, Strategic Agency

Salt Lake City · Full-time

Sponsorship not specifiedDetected 8 days ago

LLMsContent MarketingAccount ManagementProcurementCustomer SuccessLeadershipCommunication

About the role

You'll serve as the connective tissue between our technology and our users, ensuring these strategic partners not only succeed but become champions of our product across their organizations.
We're looking for a Customer Success Manager, Strategic Agency with a strong agency-focused background to manage our most complex and highest-value partnerships, including Agency Holding Companies, Global Systems Integrators (GSIs), consulting firms, and global indie agencies.

Act as the main point of contact for a portfolio of strategic agency partners, including Holding Companies, GSIs, consulting firms, and global indie agencies, delivering an exceptional customer experience and fostering executive-level, long-term strategic partnerships.
Navigate complex, matrixed organizational structures, building relationships across multiple stakeholders, practice areas, and regional teams within each partner.
Translate platform data into strategic recommendations tailored to each partner's business goals, industry dynamics, and global footprint to drive measurable improvements in AI Search visibility.
Help strategic partners position and sell Scrunch to their own clients and across their internal network, equipping them with the language, data, and talking points that resonate with how large agency organizations pitch and retain business.
Apply strategic playbooks and scalable processes, while also building custom account strategies suited to the scale and complexity of Hold Co and global partnerships.

Experience with global or multi-market account management, coordinating strategy and adoption across regions and business units.
you can turn technical insights into persuasive, strategic action plans for senior stakeholders.

Experience working in early-stage startups or SaaS environments where you've helped define new processes and customer success strategies is a plus.

Medical, dental, vision, and life & disability insurance
Paid parental leave when life's biggest moments happen
Flexible PTO - take what you need, we trust you
Guide partners through education and adoption journeys across multiple markets and business units, ensuring high engagement, retention, and satisfaction at scale.
Phone and internet reimbursement

Scrunch https://scrunchai.com/, a Sitecore company, is on a mission to bring brands to an AI-first future-where people increasingly rely on LLMs to discover, understand, and act on information that matters to them.
As AI search and conversational agents replace traditional web search and browsing, Scrunch helps marketing teams rethink how their products and services are discovered and surfaced on AI platforms like ChatGPT, Claude, Gemini, and more-working with AI platforms, not against them.
This shift represents the biggest change to marketing since the dawn of the internet.
Today, more than 500 paying brands-including Fortune 500 companies like Lenovo, category-defining brands like Akamai, ADP, Lenovo and breakout startups like Clerk-use the platform.

Team offsites and a crew that genuinely likes each other
Scrunch is an equal opportunity employer.
We welcome people of all backgrounds, experiences, perspectives, and identities.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

This listing is sourced directly from Scrunch's careers page and normalized into a canonical job model.