foho
Event Planner
Forest Falls, California
Sponsorship not specifiedDetected 20 days ago
CRMSalesExcelCustomer SupportUnityCommunicationMicrosoft Office
About the role
- Orchestrates all pre-retreat services, which includes communication with group leaders, and acting as the conduit between the guest and all internal departments at Forest Home.
- Collaborative meetings with operations departments to ensure alignment and the highest quality of services provided to contracted groups as the advocate and active voice of the guest and their perspective.
- Coordinates necessary specifics daily with operations departments via phone calls, emails, or other communications methods to effectively prepare for our guest groups.
Responsibilities
- Works closely with the sales team/ministry liaisons to maintain a consistent flow of communication for the group leader, ministry partner or other organization at the beginning of the event planning process.
- Maintains repeat business and grows customer base by efficiently and effectively communicating with guest group leaders to instill a desire to rebook for future retreats in a prompt, yet professional manner.
- Creates, revises, and distributes "info sheets" to appropriate departments and facilitates weekly meetings to ensure clear communication about group's wants and desires.
- Ability to anticipate challenges, resolve guest concerns professionally, and collaborate cross-departmentally during high pressure situations.
- Supports department goals related to guest satisfaction scores, retreat retention, and planning accuracy.
- Creates and revises reports on an as-need basis.
Requirements
- The requirements listed below are representative of the knowledge, skill, and/or ability required.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- Ability to hear from God and pray for people, both in person and on the phone
- Ability to relate to all types of individuals in a gracious manner.
- The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Uphold and support the Mission, Vision and Core Values of Forest Home.
- Assume responsibility for initiating a pleasant atmosphere by displaying a professional attitude through performance, appearance, and demeanor.
- Actively supports and participates in the staff spiritual life activities.
- Flexibility and willingness to perform a variety of tasks.
- Signed statement of faith.
- Maintain regular, timely attendance.
- Able to work a flexible schedule that includes weekends.
Nice to have
- College degree is a plus
Skills
- Strong MSFT office experience (Word, Excel, PowerPoint) with excellent computer and CRM skills
Benefits
- Shares group impact stories and other important information about guest groups with staff meetings in conjunction with the mission, vision, and core values at Forest Home.
This listing is sourced directly from foho's careers page and normalized into a canonical job model.