Anaplan

Level 3 Support Analyst - AI Specialist

Minneapolis, United States · Junior

Sponsorship not specified$82k-$118kDetected 1 day ago

AWSGCPAzureGrafanaMachine LearningData AnalysisNLPLLMsRAGExcelCustomer SuccessCustomer SupportCommunicationProblem SolvingMentoringAdaptability

About the role

Supported by operating principles of being strategy-led, values -based and disciplined in execution, you'll be inspired, connected, developed and rewarded here.
You'll work closely with Engineering, Product, Operations, and Customer Success teams to troubleshoot, investigate, and resolve system-level challenges, with a focus on our AI solutions.
We hire you for who you are, and we want you to bring your authentic self to work every day!

Investigate and diagnose complex technical issues raised through support tickets
Build deep product knowledge across Anaplan's platform and tools (including Grafana)
Lead release reviews and onboard new product features to global support teams
Document detailed investigations and share technical knowledge within the team
Drive initiatives that improve quality and efficiency
Lead by example in all your work
Provide 24/7 emergency support for critical customer issues through our on-call rotation
Join our global Level 3 Support team as our new AI Specialist.
Our Winning Culture is the engine that drives our teams of innovators.
Everything that makes you unique is welcome; join us and let's build what's next - together!

Early-career professional with at least 2-3 years of experience in:
A degree in Mathematics, Physics, Electronic Engineering, Computer Science, or other technical disciplines involving large datasets
Fluent or professional proficiency in English
Experience leading smaller team projects and mentoring colleagues
Experience creating technical documentation and delivering training

Understanding of AI security threats and mitigation
Expertise in AI/ML cloud services, e.g., Azure OpenAI, AWS Bedrock, or Google Cloud AI
Knowledge of core ML concepts, e.g., anomaly detection
Experience working with monitoring tools such as Grafana (or willingness to learn)
Adaptability to shifting priorities and managing multiple concurrent issues
A team player comfortable working cross-functionally across global teams
Enthusiasm for customer success and delivering high-quality solutions
Experience with Anaplan or similar planning products

Act as an AI and Machine Learning (ML) subject matter expert
Work an adjusted schedule (for example, Tue-Sat or Sun-Thu) when needed to ensure global coverage
Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB)
Build your career in a place where diversity, equity, inclusion and belonging aren't just words on paper - this is what drives our innovation, it's how we connect, and it contributes to what makes us a market leader.

Collaborate with other teams to guide customers through complex technical solutions
You'll resolve the most complex technical issues our customers face, combining deep technical expertise with exceptional customer support.
At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.
What unites Anaplanners across teams and geographies is our collective commitment to our customers' success and to our Winning Culture.
Our customers rank among the who's who in the Fortune 50.
We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins - big and small.

less of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique

This listing is sourced directly from Anaplan's careers page and normalized into a canonical job model.