itcss
Associate Director, Enterprise Applications - Digital & Marketing Systems
Irvine, California, United States · Director
Sponsorship not specified$165k-$231kDetected 25 days ago
JavaScriptHTMLCSSSQLMachine LearningA/B TestingComplianceProject ManagementAgileMarketing AnalyticsSalesforceGoogle AnalyticsCRMRecruitingHRCustomer SupportWordPressHIPAACommunicationCollaboration
About the role
- Thrive in a fast-paced, innovative environment while demonstrating flexibility, accountability, and a proactive mindset.
- Apply industry best practices in marketing automation, AI, and machine learning to improve customer engagement, operational efficiency, and campaign performance.
Responsibilities
- Demonstrates creativity, decisiveness, and the capacity to implement solutions in a structured and outcome-oriented manner.
- Owns their decisions and actions.
- Collaboration and Team Building
- Builds strong relationships and networks. Is curious about and respectful of different points of view. Cultivates a safe space for discussion readily engaging in group dialogue and debate. Puts the team first.
- Partner with commercial teams, marketing agencies, and website hosting providers to manage commercial website operations, deployments, performance optimization, and ongoing maintenance.
- Lead technical solution workshops, design walkthroughs, and user acceptance testing (UAT) activities while ensuring compliance with pharmaceutical industry regulations and standards.
- Enhance reporting and analytics capabilities to support data-driven decision-making across marketing campaigns, awareness initiatives, and website engagement.
- Collaborate with business stakeholders to develop roadmaps, prioritize marketing initiatives, gather and refine business requirements, and translate them into scalable technical solution designs.
Requirements
- Experience with Salesforce Einstein Analytics and Copilot capabilities is highly desirable.
- Some travel may be required - up to 10%
Nice to have
- Bachelor's degree in computer science, Information Systems, Engineering, Marketing, Business, or a related field.
- 12+ years of experience designing, implementing, and supporting marketing technology solutions, including at least 4 years within the biotechnology, pharmaceutical, or life sciences industries.
- 5+ years of hands-on experience with Salesforce Marketing Cloud and other marketing automation platforms, including enterprise integrations.
- Salesforce Marketing Cloud certifications preferred.
- Proven experience designing and implementing omnichannel marketing solutions and customer engagement strategies.
- Strong understanding of Agile methodologies, including user story development, backlog grooming, and sprint collaboration.
- Experience partnering with Salesforce Solution Architects and Business Analysts to translate business requirements into scalable Marketing Cloud and Data Cloud solutions.
- Hands-on experience with Email Studio, including A/B testing, segmentation, triggered sends, personalization, microsites, landing pages, and campaign wave execution.
Skills
- Your Human Resources Team
- Stay current with Salesforce Marketing Cloud and Data Cloud releases, automation capabilities, product updates, and future roadmaps.
- Deep expertise across Salesforce Marketing Cloud Studios and Builders.
- Experience implementing automated solutions using Marketing Cloud Server-Side JavaScript (SSJS).
Compensation
- The expected base pay range for this position is $165,000 - $231,000 plus bonus, stock equity, and comprehensive benefits.
Benefits
- This position is based in our Irvine, California headquarters, featuring a collaborative campus environment with onsite gym, pool, snacks, beverages, and occasional catered meals.
This listing is sourced directly from itcss's careers page and normalized into a canonical job model.