PMs for Hire

Community & Executive Escalations Program Manager

San Francisco, CA | New York City, NY

H1B sponsorship available$210k-$260kDetected 25 days ago

NLPLogisticsCustomer SupportResearchCommunication

About the role

We want AI to be safe and beneficial for our users and for society as a whole.
This role is the front line of how Anthropic protects its reputation when high-stakes user issues surface on social media or arrive through executive channels.
You'll help stand up the function from scratch and operate it day-to-day.

Communicate crisply with internal stakeholders: brief executives on live situations, give Comms partners the facts they need, and keep incident channels useful and current
Spot patterns across escalations and surface them to the right partners (e.g., recurring product bugs masquerading as one-off complaints, messaging gaps that drive avoidable user frustration)
Direct, hands-on experience running incidents or escalations: you've been the person in the channel paging on-call, coordinating the partners, and writing the post-mortem
Comfort coordinating across functions in real time and influencing partners without positional authority
Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

Years of experience required will correlate with the internal job level requirements for the position
You may be a good fit if you have:
Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position

6+ years of experience in community operations, trust & safety operations, escalations, customer support escalations, or a related front-line operations role-ideally at a consumer or developer platform

$210,000 - $260,000 USD
Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position
However, some roles may require more time in our offices.
Excellent judgment under pressure
Sharp written communication-you can brief a senior leader in three sentences and document an incident so the next responder can pick it up cold

Own incidents and executive escalations end-to-end during your coverage hours
Minimum education: Bachelor's degree or an equivalent combination of education, training, and/or experience

Anthropic's mission is to create reliable, interpretable, and steerable AI systems.
We are seeking an experienced Program

However, we aren't able to successfully sponsor visas for every role and every candidate.
But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
We do sponsor visas!

This listing is sourced directly from PMs for Hire's careers page and normalized into a canonical job model.