Concentrix

Concentrix

Nice Cognigy Solutions Architect

USA, TX, Work-at-Home · Senior · Full-time

Sponsorship not specified$106k-$167kDetected 6 days ago
Agentic AICRMResearch

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odds of building a lasting career here

50Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role65
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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About the role

  • The global technology and services leader that powers the world's best brands, today and into the future.
  • We're solution-focused, tech-powered, intelligence-fueled.
  • We shape new game-changing careers in over 70 countries, attracting the best talent.

Responsibilities

  • Design Cognigy conversational flows and AI agent solutions across voice and digital channels.
  • Translate business and contact center requirements into solution designs, integration patterns, and implementation plans.
  • Establish requirements for security, access, data handling, monitoring, and operational support.
  • We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale.
  • Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients.

Requirements

  • 8+ years of hands-on solution architecture experience with NICE CXone and Cognigy.
  • Experience designing contact center voice and digital journeys, including IVR, routing, and agent handoffs.
  • Strong understanding of conversational AI, API integrations, and enterprise architecture.
  • Experience leading technical discussions with clients and cross-functional teams.
  • The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position.

Nice to have

  • Experience with Cognigy Voice Gateway, AI agents, or agent assistance.
  • Experience integrating contact center platforms with CRM and knowledge management systems.
  • Experience with analytics and ongoing optimization of automated customer journeys.
  • The deadline to apply for this position is: 10/07/2026.
  • This position is for an existing, immediate vacancy.
  • Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law.
  • USA, TX, Work-at-Home
  • Language Requirements:

Compensation

  • The base salary for this position is $106,087 - $166,709 plus incentives that align with individual and company performance.

Benefits

  • available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

Company info

  • Join us and be part of this journey towards greater opportunities and brighter futures.
  • We are currently seeking to fill this role with an individual who can start as soon as possible.
  • Artificial Intelligence: As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants.
  • And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.

Equal opportunity

  • Concentrix is an equal opportunity and affirmative action (EEO-AA) employer.
  • We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
  • For more information regarding your EEO rights as an applicant, please visit the following websites:
  • Accommodation:

Visa & Work Authorization

  • In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position.
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This listing is sourced directly from Concentrix's careers page and normalized into a canonical job model.