Lisinski LAW Firm

Lisinski LAW Firm

Business Development Manager - Phoenix

Tempe, AZ

Sponsorship not specifiedDetected 27 days ago
CRMSalesBusiness DevelopmentAccountingPerformance ManagementLeadershipProblem SolvingMentoring

About the role

  • The Intake Manager is accountable for end-to-end conversion performance, coaching effectiveness, and operational execution for an intake team operating in virtual and/or in-office modalities.
  • You don't need a legal background; we are looking for a powerhouse in closing sales, driving conversion metrics, and leading commission-based teams.
  • Review consultation recordings, dashboards, and CRM data to identify patterns, coaching opportunities, and escalation needs.

Responsibilities

  • Your Key Contributions Lead, develop, and hold accountable a team of Intake Leads and Specialists, establishing clear expectations, performance standards, and coaching rhythms.
  • Own conversion performance across the full span of control by analyzing performance data, identifying root causes of gaps, and implementing corrective actions with urgency.
  • Partner with leadership on performance reporting, staffing needs, hiring decisions, and organizational development priorities, escalating insights with data and recommended actions.
  • Partner with Training and QA to ensure firm standards are reinforced through frontline coaching and QA findings translate into corrective action.
  • Manage performance at all levels, including recognition and development of top performers, structured PIPs, and decisive action on persistent underperformance.
  • This role leads and develops Intake Leads and Specialists, builds a disciplined coaching culture, and ensures consistent performance, compliance, and client experience standards.
  • The Intake Manager drives results through data-informed decision-making, hands-on coaching, and strong accountability systems while serving as a cultural and operational anchor for the team.
  • Develop Intake Leads as effective coaches and people leaders by strengthening their ability to observe consultations, evaluate performance, and independently drive improvement.
  • Conduct structured 1:1s with Leads and direct reports, reviewing individual and team performance, coaching effectiveness, and development priorities.
  • Lead daily team huddles as applicable to reinforce priorities, review performance, align on execution, and sustain accountability and engagement.

Requirements

  • Bilingual (Spanish English) B2-C1 Required.

Nice to have

  • Bachelor's degree preferred.
  • Immigration, legal services, financial services, or consultative professional services experience preferred.

Skills

  • Client escalation management with sound manager‑level judgment and resolution skills.

Compensation

  • In addition to the listed base salary, this position is eligible for performance-based incentive compensation.

Benefits

  • When required due to volume or coverage needs, step in to conduct consultations, modeling the selling framework and consultation standards expected of all Specialists.
  • Minimum Education and Experience Requirements High school diploma required; Bachelor's degree preferred.

Company info

  • Joining our Firm means becoming part of a team devoted to keeping families together and "Changing as Many Lives as Possible."
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This listing is sourced directly from Lisinski LAW Firm's careers page and normalized into a canonical job model.