NICE CXone
Director, Strategic Initiatives
USA - Remote · Director
Sponsorship not specifiedDetected 5 days ago
Problem Solving
About the role
- We set the highest standards and execute beyond them.
- And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.
- Rather than owning one fixed domain, each member of this bench moves to where the need is greatest, reporting directly to the VP of Transformation.
Responsibilities
- This is not a program coordination role, and it is not a junior support seat.
- It's an individual-contributor operator role for someone who has already done substantive strategy or transformation work and wants to keep operating at that altitude - turning ambiguity into actionable strategy, engaging senior stakeholders directly, and driving initiatives to an outcome, without needing to manage people to have impact.
- Drive accountability across functions and seniority levels without direct management authority - convening workstreams, aligning competing stakeholders, and holding the right people to the right outcomes
- Able to drive accountability across people they don't manage, including people senior to them in other functions - influence over mandate
- Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Benefits
- Operate as an individual contributor who can independently run a workstream - or a diagnostic effort, such as a cost or organizational-health benchmarking exercise - end to end
- Exposure to AI-driven transformation, cost/organizational-health diagnostics, or a quote-to-cash / revenue systems modernization effort - any one of these is a plus, given the bench flexes across all of them.
- Prior experience operating as part of a flexible, cross-functional team deployed against shifting priorities, rather than a single fixed-scope role - comfort with ambiguity in one's own mandate, not just the work itself.
- You get to play a major part in this transformation and benefit from a diverse remit with exposure to many parts of the business.
Equal opportunity
- equal opportunity employer.
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This listing is sourced directly from NICE CXone's careers page and normalized into a canonical job model.