FreedomCare
Team Lead of Care (Hybrid / Las Vegas, NV)
Las Vegas, NV
Sponsorship not specifiedDetected 6 days ago
Process ImprovementPerformance ManagementCustomer SupportResearchCommunicationMentoring
About the role
- This role is client-centric and focuses on providing a seamless customer service experience by effectively leading a team of empathetic and solutions-driven Care Coordinators.
- In this role, you will mentor and advise your team members to provide exceptional customer service to clients and caregivers.
- We value your can-do positive attitude and desire to turn a negative into a positive.
Responsibilities
- Manage the performance of team members through active motivation, assessing performance, consistent communication, and effective feedback
- Support process improvement by identifying system or workflow areas of opportunity
Nice to have
- Experience managing/supervisory employees
- Experience with performance management
- 3+ years customer service experience
- Experience with data input, case review and building rapport and confidence with team
- Ability to motivate team to meet and/or exceed case management targets or metrics
- Computer proficiency required
- ability to leverage technology to identify, research and solve customer issues
- Excellent communication and organization skills
Compensation
- Competitive Compensation
Visa & Work Authorization
- l orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics
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This listing is sourced directly from FreedomCare's careers page and normalized into a canonical job model.