NBCUniversal
Assistant Manager Attractions
Universal City, CALIFORNIA, United States
Sponsorship not specified$70k-$80kDetected 22 days ago
ExcelOperations ManagementRecruitingEpicCommunicationMentoring
About the role
- NBCUniversal is one of the world's leading media and entertainment companies.
- NBCUniversal is a subsidiary of Comcast Corporation.
- Visit www.nbcuniversal.com for more information.
Responsibilities
- Responsible for development of salaried Supervisor and leads
- Drive and maintain positive team culture
- Lead team focuses on safety and positive internal and external guest service
- Develop and implement team member and guest satisfaction programs and ensure staff understands importance of the programs
- Ensure operational efficiency of the attraction during park hours and seasonal/special events, including developing plans for high efficiency and low wait times and managing guest flow and experience
- Help maintain artistic and thematic integrity of attraction, working closely with Technical Services on venue repairs and upkeep
- Assist the manager and Talent Acquisition in hiring, training, and development of qualified team members, including ongoing progress toward lead and premium roles
- Uphold collective bargaining agreements by partnering with HR and Labor Relations to maintain positive union relationships
- Proven ability to work well under pressure, meet tight deadlines, and simultaneously manage multiple projects
Requirements
- Must have excellent written and verbal skills
- Must be proficient in Microsoft programs such as Word and Excel
- Must be available to work on weekends, holidays and nights as required
- Strong guest service experience with conflict resolution
Nice to have
- Minimum 3 years of operations management experience in theme park or hospitality industry, experience in guest service preferred
- Bachelor's degree in Business, Operations, or Hospitality is highly preferred
- Theme Park experience highly preferred
Compensation
- 70,000 - 80,000
- As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision.
- You can submit your request to AccessibilitySupport@nbcuni.com.
Benefits
- Serve as designated duty manager for the daily area operation, including crisis management for guest and team member medical/emergency situations
- Advocate for active participation in all safety programs, including forming partnership with Environmental Health and Safety group
Visa & Work Authorization
- ithout regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership i
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This listing is sourced directly from NBCUniversal's careers page and normalized into a canonical job model.