Pacific Hospitality Group

Pacific Hospitality Group

Turn Down Attendant

Denú Hotel & Spa - Phoenix, AZ, USA

Sponsorship not specifiedDetected 2 days ago
ProcurementLeadershipOSHA

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odds of building a lasting career here

16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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About the role

  • The Turn Down Attendant provides evening turndown service for assigned guest rooms and guest areas in accordance with department procedures and luxury service standards.
  • This role tidies rooms, replenishes linens and amenities, responds to guest requests, and helps ensure every room is comfortable, refreshed, and prepared to exceed guest satisfaction.
  • The attendant promptly reports damage, mechanical deficiencies, suspicious activity, missing items, alleged theft, safety concerns, and any unusual circumstances to management or Security as appropriate.

Responsibilities

  • Develop and maintain OS&E budgets, inventories, procurement schedules, and tracking reports.
  • Support the setup and organization of guest rooms, public spaces, back-of-house areas, offices, and operational departments.
  • Maintain accurate inventory records, asset documentation, and storage organization.
  • Support hotel leadership with special projects and operational tasks necessary to achieve a successful opening.
  • Maintain linen closets and housekeeping carts in a clean, neat, stocked, and orderly condition according to housekeeping, safety, and security procedures.
  • Perform guest room attendant duties when needed, including changing linens, making beds, cleaning bathrooms, sweeping, dusting, emptying trash, and maintaining balconies or terraces.

Requirements

  • While performing the duties of this job, the employee is frequently required to walk, stand, crouch/bend/stoop, reach, smell, and push/pull, the employee is constantly required to hear and talk.
  • Finger dexterity is required to operate a point-of-sale system, use of a jigger, and stirring with a bar spoon.
  • Ability to communicate clearly, read and comprehend simple instructions, short correspondence, and memos, and use discretion with confidential or sensitive information.
  • Ability to work efficiently at a quick pace while maintaining accuracy, neatness, attention to detail, and room presentation standards.
  • Ability to complete required training as scheduled and maintain a clean, professional appearance and demeanor.

Nice to have

  • Provide turndown service as directed for assigned guest rooms and other guest areas according to department procedures and standards.
  • Tidy guest rooms, refresh room presentation, replenish supplies, amenities, and linen, and ensure rooms are prepared to exceed guest satisfaction.
  • Respond promptly and courteously to guest requests related to room cleanliness, amenities, and linen.
  • Clean corridors, service areas, and assigned housekeeping spaces
  • assist with Laundry or other Housekeeping activities as needed.
  • Immediately report needed repairs, maintenance issues, unsafe conditions, accidents, damage, mechanical deficiencies, suspicious activity, missing items, alleged theft, and other unusual circumstances.
  • Resolve guest complaints within scope of authority and refer unresolved matters to management
  • notify supervisors of issues involving guest complaints, intoxication, or disruptive behavior.

Compensation

  • This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, compensation, benefits, and training.

Benefits

  • Our vision is to enrich people's lives by offering memorable experiences, giving back to our communities and honoring God in all that we do.
  • Specific vision abilities constantly required are near vision and occasionally required include close and far vision.

Company info

  • We are a family focused company committed to long term holds that enable us to grow our business and our team members.
  • We are focused on long-term value creation and sustainable growth.
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This listing is sourced directly from Pacific Hospitality Group's careers page and normalized into a canonical job model.