Richemont
Operations Manager
NEW YORK
Sponsorship not specified$90k-$100kDetected 2 days ago
Inventory ManagementCustomer SupportLeadershipCommunicationCollaborationProblem SolvingOrganizational SkillsMicrosoft Office
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Cap-exempt (no lottery)0
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Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70
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About the role
- Reporting to the Boutique Director, you will be responsible for overseeing all operational aspects of the boutique, ensuring efficiency, profitability, and adherence to Richemont's high standards policies and procedures.
- Your strategic thinking and leadership skills will be crucial in optimizing boutique performance and contributing to the overall success of the brand.
- Attention to detail, multitasking, accuracy and outstanding organizational skills are crucial to be successful on this role.
Responsibilities
- Lead and manage boutique operations by partnering with the leadership and sales teams, fostering a positive and productive work environment.
- Implement and maintain accurate inventory control procedures to minimize discrepancies and losses.
- Manage cycle counts and physical inventories, ensuring accuracy and compliance.
- Develop and implement operational procedures to streamline processes and improve efficiency.
- Manage the boutique's budget, controlling expenses and maximizing profitability.
- Collaborate with other boutiques to share best practices and address common challenges.
- Monitor customer feedback and implement strategies to improve the customer experience.
- Manage/complete all other tasks assigned by Boutique's and/or Corporate team
Requirements
- Ability to sit and stand for extended periods of time.
- Ability to lift up to 20lb boxes regularly.
Nice to have
- Ensure that the boutique provides exceptional customer service, exceeding customer expectations.
- Address customer complaints and resolve issues in a timely and professional manner.
- Oversee the entire client service journey optimizing the completion time for repairs and closely work with sales associates and managers to ensure compliance on repairs inventory and pick up process.
- Bachelor's degree in Business Administration, Management, or a related field preferred.
- Minimum of 3-5 years of experience in retail operations, with at least 2 years in a management or supervisory role.
- Strong understanding of inventory management principles and best practices.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in Microsoft Office Suite and retail management software.
Skills
- With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.
- Operations Manager
- Montblanc | NYC Madison Ave
- Boutique Director
- Primary Responsibilities
Compensation
- Salary will be determined based on relevant skills and experience.
Company info
- At Richemont Americas, we aspire to reflect the ever-changing world around us.
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This listing is sourced directly from Richemont's careers page and normalized into a canonical job model.