SquareTrade1

Channel Insights Manager

San Francisco, CA, United States

No sponsorship$109k-$140kDetected 17 hours ago

GitSQLData VisualizationStakeholder ManagementSupply ChainLeadershipCommunicationProblem SolvingMentoring

About the role

We're transforming a $30B market through service innovation and an unwavering focus on customer satisfaction.
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Own end-to-end channel performance insights, including monitoring and analyzing SLAs, operational KPIs, and partner scorecards to ensure consistent performance against expectations.
Establish and refine performance measurement frameworks that align with organizational priorities and drive accountability across internal and external stakeholders.
Develop and implement scalable solutions and process improvements that enhance efficiency, reduce variability, and strengthen channel execution.
Proactively identify risks through sentiment tracking and performance analysis, and design mitigation strategies to protect brand standards.
Partner & Cross-Functional Leadership:
Serve as the primary insights partner and liaison between external channel partners and internal teams (e.g., Field Operations, Marketing, Supply Chain), ensuring alignment on goals, performance expectations, and improvement plans.
Influence partner behavior and internal priorities through data-driven recommendations and structured action planning.
Drive alignment across teams by synthesizing insights into clear, compelling narratives for leadership and stakeholders.
Lead the development of performance action plans in response to partner feedback, SLA gaps, or emerging risks, ensuring clear ownership, timelines, and measurable outcomes.
Track execution progress and hold stakeholders accountable to commitments, adjusting strategies as needed to deliver results.

Bachelor's degree with 5+ years of experience in operations, analytics, or partner/channel management
Strong understanding of operational workflows (e.g., claims/service lifecycle) and partner-driven customer experience impacts.
Proficiency in SQL, Tableau, Power BI, GitHub or similar tools to analyze and communicate performance trends.
Ability to navigate ambiguity, prioritize effectively, and make decisions that impact team or functional outcomes.

Identify and diagnose complex operational issues impacting partner performance, brand health, or customer experience, and lead cross-functional efforts to resolve root causes.
Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA)
Up to 4% company match into 401(k) and contributions into your company-sponsored pension
$80/month stipend to subsidize connectivity costs
Mental health resources including free 1:1 therapy, coaching sessions and digital resources
Supportive leave policies
Flexible Time Off Policy in addition to 9 Company Holidays
Tuition reimbursement up to $5,250 per year to further your personal educational advancement desires

As part of the Allstate family, SquareTrade has headquarters in the Bay Area and London, and we're expanding rapidly across Europe and Asia Pacific, including Japan, Australia, Korea, and Thailand.
We are seeking a strategic, data-driven Channel Insights Manager to join our Operations and Supply Chain organization.

SquareTrade/Allstate Protection Plans generally does not sponsor individuals for employment-based visas for this position

This listing is sourced directly from SquareTrade1's careers page and normalized into a canonical job model.