Vetncare
Client Service Representative
Hercules, CA · Full-time
Sponsorship not specified$20k-$25kDetected 11 days ago
Customer SupportCommunication
About the role
- Client Service Representative Hercules Pet Hospital Hercules, CA | Full-time $20-$25 per hour Hercules Pet Hospital is a modern, well-equipped facility where our team practices high-quality medicine with the tools to back it up.
- Our team runs on open communication, transparency, and a light-hearted spirit that makes each day both fulfilling and fun.
- Provide clear and compassionate client education regarding treatment plans, estimates, discharge instructions, and follow-up care.
Responsibilities
- Ensure seamless communication between the front and back of the hospital by coordinating information between clients, veterinarians, and support staff.
- Coordinate patient flow, appointment scheduling, and daily workflow to support efficient hospital operations and continuity of patient care.
- Support a variable caseload and adapt to changing hospital needs while maintaining professionalism, organization, and a high standard of client service.
- Eager to learn, grow, and develop new skills in a fast-paced veterinary environment.
- A collaborative team player who is always willing to jump in, support colleagues, and contribute wherever needed.
- Whether you're building your skills or expanding your experience, Hercules offers a supportive workplace where teamwork, communication, and professional development are valued.
- We are seeking a Client Service Representative (CSR) who enjoys working in a supportive, collaborative environment and is eager to develop their veterinary and customer skills alongside a welcoming, committed team.
Requirements
- About You Strong customer service experience with excellent communication skills; prior veterinary medicine experience is preferred but not required.
Nice to have
- About You Strong customer service experience with excellent communication skills
- prior veterinary medicine experience is preferred but not required.
Compensation
- $20k-$25k
Benefits
- Perform client check-in and check-out, including collecting patient information, processing payments, and maintaining accurate medical records and documentation.
- Communicate client concerns, patient updates, and scheduling changes promptly to the appropriate medical team members while supporting a collaborative work environment.
- Comprehensive Employee Assistance Program providing free mental health counseling, legal and financial consultations, and family support services available 24/7 for you and your loved ones.
Company info
- Be part of a team that upholds the highest standards of veterinary medicine and is committed to continuous improvement and quality patient care.
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This listing is sourced directly from Vetncare's careers page and normalized into a canonical job model.