Richemont
Client Advisor - Hudson Yards
NEW YORK
Sponsorship not specified$25k-$28kDetected 3 days ago
CRMCustomer SupportResearch
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15Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
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About the role
- Protected by military secrets, these creations were only launched in the International market when the brand was acquired by Richemont Group in 1997.
- Today, the Maison advances through cutting-edge research, sustainability, and empowering modern heroes with a team that passionately brings value to Panerai's distinctive mix of Italian spirit and Swiss watchmaking excellence.
- Only candidates selected for further consideration will be contacted.
Responsibilities
- Support in achieving/exceeding Boutique overall target
- Identify high-potential sales lead, perform targeted and diligent follow up to generate product selling opportunities.
- Manage the boutique's daily business (boutique opening/closing, inventory, repairs process…).
- Develop and manage the attributed client portfolio by cultivating new and existing relationships through exceptional service and other Panerai CRM initiatives.
- Assist Boutique Manager in developing CRM action plans, and participate to boutique or off-site events.
- Client Advisor can perform other duties as determined by Boutique Manager.
Requirements
- Minimum of 2 years in the luxury retail industry, in a sales function.
- Strong attention to detail with ability to handle multiple tasks simultaneously.
Nice to have
- Fluent in English, additional language skills are a plus.
Compensation
- $25 - $28 Hourly
- Salary will be determined based on relevant skills and experience.
Benefits
- Develop a good understanding of competition and luxury industry through self-learning and trainings.
Company info
- Founded in 1860 in Florence as a workshop, shop and subsequently school of watch-making, Panerai is renowned for producing high-precision instruments for the Italian Navy with a pulse on innovation and function.
- Client Advisor - Hudson Yards
- Welcome and handle customers' requests, lead and manage all steps of the sale following Panerai Selling Ceremony.
- Know the Maison's products, their availabilities, the delivery status, the brand's DNA and history and be able to share it with customers.
- Contribute to the development of Boutique database by consistently and accurately capturing prospects/customers data for follow up and relationship building, meet individual KPI's targets.
- Ensure seamless customers experience when handling SAV requests
- Ensure customers' requests are followed up and solved in due time (call back…).
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This listing is sourced directly from Richemont's careers page and normalized into a canonical job model.