Fluxergy

Fluxergy

Senior IT Support Specialist

Irvine, California · Senior

Sponsorship not specified$75k-$85kDetected 13 days ago
PowerShellAzureOnboardingCustomer SupportCommunicationProblem SolvingCritical ThinkingMentoringMicrosoft TeamsSharePointFood Safety

About the role

  • At the core of our company's identity is a strong foundation in engineering.
  • We take great pride in our commitment to critical thinking and pragmatic problem-solving through a modular and systemic perspective.
  • We hold the conviction that transparent communication, coupled with the flexibility to adjust to evolving scenarios and the willingness to venture beyond familiar territories, is crucial to both our success and yours.

Responsibilities

  • Serve as the escalation point for Tier 1 support, triaging and resolving complex, multi-system, or previously unresolved incidents.
  • Provide direct, high-touch technical support to executives and other VIP users, including business-critical after-hours support when needed.
  • Own root-cause diagnosis for recurring or difficult hardware, software, and business-system issues across desktops, laptops, mobile devices, printers, conference room technology, and related equipment.
  • Provide informal mentorship and technical guidance to Tier 1 support staff, helping build their troubleshooting capability.
  • Perform other duties as assigned.
  • Ability to prioritize and manage a mix of escalated tickets and ad hoc requests in a fast-paced environment.

Requirements

  • 6-8 years of experience supporting Windows-based desktop environments, with demonstrated progression into complex/escalated issue resolution.

Nice to have

  • Microsoft 365 Certified: Endpoint Administrator Associate, Microsoft 365 Certified: Modern Desktop Administrator, or Security, Compliance, and Identity Fundamentals (SC-900)
  • Advanced experience with ticketing/incident management systems such as ManageEngine ServiceDesk
  • Intermediate-to-advanced networking troubleshooting experience
  • Strong macOS administration and troubleshooting experience
  • Familiarity with basic scripting or automation (e.g., PowerShell) to streamline recurring fixes

Compensation

  • Salary Range: $75,000 - $85,000 Additional Information Fluxergy is an equal opportunity employer.

Benefits

  • Benefits Excellent Medical/Dental Benefits
  • 95% medical benefit premiums paid by Fluxergy and covers employee, partner, and dependents
  • 100% dental and vision premiums paid for employee, partner, and dependents
  • 100% Life Insurance premiums paid for the employee Work
  • Life Balance Minded Time Off
  • 15 paid vacation days

Company info

  • Fluxergy is a rapidly growing in vitro diagnostics company innovating on the cutting-edge of laboratory testing. We're developing the first and only multi-modal point-of-care platform that enables molecular, clinical chemistry, immunoassay, and hematology testing on the same system. Our platform spans many markets including the clinical, veterinary, and food safety industries. We are seeking self-motivated problem solvers who are excited to help decentralize traditional laboratory infrastructure. At the core of our company's identity is a strong foundation in engineering. We take great pride in our commitment to critical thinking and pragmatic problem-solving through a modular and systemic perspective. We hold the conviction that transparent communication, coupled with the flexibility to adjust to evolving scenarios and the willingness to venture beyond familiar territories, is crucial to both our success and yours. Our product: https://vimeo.com/176673475 About the Role As a Senior IT Support Specialist at Fluxergy, you will serve as the primary escalation point for complex, ambiguous, or business-critical technical issues that Tier 1 support cannot resolve. You bring deep, independent technical judgment to troubleshooting across end-user computing, Microsoft 365 administration, and networking, and you're relied on to own tickets through root-cause resolution, not just triage them. This role is ideal for an experienced IT support professional who thrives on solving the hard problems, supporting executives and critical business functions with confidence, and providing informal technical guidance to less experienced team members. You will work closely with a small, collaborative IT team supporting approximately 100 employees across manufacturing, engineering, and corporate functions. Team culture: - Positive - Proactive - Accountable - Team oriented - Continuous learner - Great communicator - Build strong working relationships - Contribute to a productive team culture
  • Fluxergy is a rapidly growing in vitro diagnostics company innovating on the cutting-edge of laboratory testing.
  • We're developing the first and only multi-modal point-of-care platform that enables molecular, clinical chemistry, immunoassay, and hematology testing on the same system.
  • Our platform spans many markets including the clinical, veterinary, and food safety industries.
  • We are seeking self-motivated problem solvers who are excited to help decentralize traditional laboratory infrastructure.
  • Our product: https://vimeo.com/176673475 About the Role As a Senior IT Support Specialist at Fluxergy, you will serve as the primary escalation point for complex, ambiguous, or business-critical technical issues that Tier 1 support cannot resolve.
  • You bring deep, independent technical judgment to troubleshooting across end-user computing, Microsoft 365 administration, and networking, and you're relied on to own tickets through root-cause resolution, not just triage them.
  • This role is ideal for an experienced IT support professional who thrives on solving the hard problems, supporting executives and critical business functions with confidence, and providing informal technical guidance to less experienced team members.
  • You will work closely with a small, collaborative IT team supporting approximately 100 employees across manufacturing, engineering, and corporate functions.

Equal opportunity

  • $75,000 - $85,000 Additional Information Fluxergy is an equal opportunity employer.

Visa & Work Authorization

  • xual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic
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This listing is sourced directly from Fluxergy's careers page and normalized into a canonical job model.