Kontoor Brands

Kontoor Brands

Helly Hansen eCommerce Operations Manager, NA

Denver, CO

Sponsorship not specified$82k-$115kDetected 14 days ago
ExcelSAPSupply ChainLogisticsERPLeadershipCommunicationCollaborationProcurement

About the role

  • The eCommerce Operations Manager will play a critical role in driving operational performance, scalability, and continuous improvement initiatives across Helly Hansen's eCommerce business in North America.

Responsibilities

  • Lead and execute operational strategies and cross-functional projects related to eCommerce fulfillment, payments, fraud prevention, returns and the post-purchase customer experience.
  • Own day-to-day eCommerce operational processes including order management, fulfillment, shipping, returns, exchanges, payments and fraud management, ensuring timely issue resolution and adherence to customer expectations.
  • Identify operational bottlenecks impacting the customer experience and drive scalable process improvements across systems, workflows and cross-functional teams.
  • Review and optimize payment methods, shipping options, return processes and fulfillment operations to improve customer experience, operational efficiency and business performance.
  • Partner closely with Finance and IT teams to ensure accurate operational reconciliation processes related to orders, returns, refunds, exchanges and chargebacks.
  • Develop and maintain operational dashboards and KPIs to monitor business performance, identify trends and communicate insights to stakeholders.
  • Serve as the NA eCommerce lead and subject matter expert for ERP system, representing the eCommerce business in system enhancements, integrations and operational process improvements.
  • Partner closely with Customer Care team to identify recurring customer pain points, operational friction and system gaps, translating feedback into future operational requirements.
  • Leads projects and functions within eCommerce
  • Acts as eComm lead in cross-functional scenarios with IT, finance and customer care

Requirements

  • Bachelor's degree or equivalent experience in eCommerce, operations, or related field.
  • 4+ years of experience in eCommerce operations, digital operations, fulfillment or related field.
  • Experience working within ERP systems, preferably SAP, including operational workflows, order management and systems/process enhancements.
  • Experience working within eCommerce platforms, preferably Magento, with understanding of backend operational processes and customer experience implications.
  • Proven success in diverse, cross-functional collaboration, strong communication skills, and the ability to thrive in a dynamic and multi-time zone environment.
  • Ability to balance strategic thinking with hands-on execution and day-to-day operational ownership.

Compensation

  • Range: $82,000 to $115,000 Annual USD

Benefits

  • At Kontoor, we offer a comprehensive benefit package to fit your lifestyle.
  • Our benefits are crafted with the same care as our products.

Company info

  • Kontoor Brands is a portfolio of three of the world's most iconic lifestyle, outdoor and workwear brands: Wrangler®, Lee® and Helly Hansen®. Kontoor Brands is a purpose-led organization focused on leveraging its global platform, strategic sourcing model and best-in-class supply chain to drive brand growth and deliver long- term value for its stakeholders.
  • Job Posting:
  • Helly Hansen eCommerce Operations Manager, NA
  • Job Summary
  • Kontoor Brands is a portfolio of three of the world's most iconic lifestyle, outdoor and workwear brands: Wrangler®, Lee® and Helly Hansen®.
  • Kontoor Brands is a purpose-led organization focused on leveraging its global platform, strategic sourcing model and best-in-class supply chain to drive brand growth and deliver long- term value for its stakeholders.
  • We are looking for an eCommerce Operations Manager who is an expert in eCommerce operations including logistics, payments, shipping, fulfillment, fraud management, and returns to help create best-in-class customer experiences across Helly Hansen's North American eCommerce business.
  • This role will collaborate closely with the North America Digital team, Global eCommerce teams, Finance, Distribution Centers, Customer Care, and IT to ensure operational excellence across the full customer journey.
  • While the role is focused on supporting and driving the North America eCommerce business, it also requires strong cross-regional collaboration and partnership with European teams across time zones to align on global systems, operational processes and strategic initiatives.
  • This individual will own day-to-day operational processes while also leading projects and cross-functional initiatives that improve the customer experience, optimize backend processes, and support long-term business growth.
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This listing is sourced directly from Kontoor Brands's careers page and normalized into a canonical job model.