Senior Customer Success Specialist (Brightflag)

USA - New York City, NY · Senior

Work authorization required$86k-$149kDetected 15 days ago

A/B TestingJiraSalesforceAccount ManagementExcelCustomer SuccessZendeskCommunicationCollaborationPublic Speaking

About the role

Experience acting as a trusted advisor for customers and recommending solutions that align with the customer's business goals.
You are naturally curious and will strive to become an expert on our product, our industry, and our customers' business needs.

Identify blockers to client success and develop mitigation strategies through internal and external collaboration
Address customer inquiries quickly and manage all requests through to completion while setting clear timelines and expectations
Be a Brightflag product expert and provide product-oriented recommendations to customers to help drive their desired outcomes.
Deliver Executive Business Reviews (EBRs) focused on key data insights and proactive recommendations designed to help customers realize more value.

Proficient in working with data, including experience with Excel or Google Sheets, converting data into a presentation, and presenting the data to tell a story.
Ability to take full ownership of your book of business, leveraging others within the business as needed but ultimately still owning the outcome for the customer.
Experience with Salesforce, JIRA, Zendesk or other account management and CS software

$85,600.00 - $149,425.00 USD
Compensation range listed is based on primary location of the position.
Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location.

Conduct regular health checks to identify risks early and determine mitigation strategies

5+ years in a CSM role at a SaaS company, with experience building relationships with executive stakeholders, confidently articulating value, and managing high-touch relationships.
Detailed understanding of the SaaS business model with experience delivering SaaS solutions for midmarket and enterprise business customers
And we are continuing to invest heavily in product and customer success.
The ideal candidate will have a proven track record in building relationships with multiple stakeholders, confidently articulating value, and managing a strategic book of business of high-ARR customers.
You will be responsible for delivering value to customers across a diverse set of industries, with the ultimate goal of ensuring that they will renew.
Continuously articulate and reinforce the value customers are obtaining from Brightflag's solutions.
This means that our customer success teams support our customers to deliver significant business impact from our solution.
We help legal functions transform and partner with customers to create genuine value for their businesses.
We're seeking an experienced and highly motivated Customer Success Manager who has a proven track record of working with global enterprise customers to deliver ongoing value and client success post-sales.
A huge opportunity to make a real impact, to shape what we do and where we are going.

To help with your application, we advise that regrettably we cannot offer work permit sponsorship/ self sponsorship for this role.

This listing is sourced directly from Wk's careers page and normalized into a canonical job model.