Blockchain.com

VIP Relationship Manager

Dallas · Full-time

Sponsorship not specifiedDetected 85 days ago

ComplianceSalesforceCRMAccount ManagementPerformance ManagementCommunicationCollaboration

About the role

Blockchain is connecting the world to the future of finance.
As the most trusted and fastest-growing global crypto company, it helps millions of people worldwide safely access cryptocurrency.
Since its inception in 2011, Blockchain has earned the trust of over 90 million wallet holders and more than 40 million verified users, facilitating over $1 trillion in crypto transactions.

Own and manage a portfolio of high-net-worth and top-revenue VIP clients.
Serve as the primary point of contact for clients across onboarding, account support, product adoption and portfolio growth.
Deliver a high-touch, concierge-style experience through direct messaging and real-time communication channels (including Telegram).
Actively drive upsell and cross-sell across the VIP product suite, including Trading, OTC, Earn, Lending, referrals and promotional programs.
Partner with clients to understand their trading behavior, portfolio objectives and risk preferences in order to recommend relevant products and incentives.
Work closely with institutional sales, OTC, product, operations, compliance and growth teams to deliver seamless client experiences.
Maintain accurate records of all client activity, conversations, opportunities and pipeline stages within the CRM.
Client Engagement & Community Building
Create and manage dedicated Telegram groups and direct channels to facilitate real-time engagement between VIP clients and internal teams.
Support exclusive VIP initiatives including events, promotions, product pilots and referral programs.

You can work remotely from anywhere in the world for up to 20 days per year.
Blockchain makes hiring decisions based solely on qualifications, merit, and business needs at the time.
You may contact our Data Protection Officer by email at dpo@blockchain.com.
Your personal data will be processed for the purposes of managing Controller's recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes.
Such processing is legally permissible under Art.
6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

Competitive full-time salary based on experience and meaningful equity in an industry-leading company
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, and apprenticeship.

Blockchain is committed to diversity and inclusion in the workplace and is proud to be an equal opportunity employer.

This listing is sourced directly from Blockchain.com's careers page and normalized into a canonical job model.