GE Vernova
Senior Customer Service Manager
Toronto · Senior
Sponsorship not specifiedDetected 23 days ago
ExcelCustomer SuccessCustomer SupportLeadershipCommunicationProblem SolvingMentoringOrganizational Skills
About the role
- Be an uncompromising advocate for the importance of thinking and working with Safety and Quality
- Meaningfully engage and incorporate Lean principles to continuously improving safety, quality, productivity, and profitability
- Be the single point of contact to the nuclear customers in your Canada portfolio
Responsibilities
- Establishing yourself as a subject matter expert by demonstrating personal ownership and accountability, leadership experience, technical aptitude, professional communications, financial acumen, and situational ownership as exemplified by your ability to rigorously plan and successfully deliver nuclear steam turbine outages and projects to a high standard of safety, quality, schedule compliance, profitability, and high customer satisfaction.
Requirements
- You have experience with field services, manufacturing and/or repairs, and parts with GE and BBC Turbines and Generators
- You have effective leadership skills, including strong influencing ability and direct report management
- Willingness and ability to respond to customer issues regardless of day and time
- Field Engineer or comparable experience in turbine and generator maintenance and/or installations
- Knowledge & experience within the nuclear power environment / nuclear plant operations in Canada
- Experience planning and successfully executing outages
- Knowledge of steam turbine and generator design, operations, and maintenance
- Strong background with Contracts and Service Agreements
- Strong quality background with Lean and/or Black Belt certification
- Strong leadership, financial, and commercial skills including familiarity with / ability to quickly learn P6, RPDM, MSOffice, Excel, AS9 and other software packages
- Team leader in a changing and matrixed environment
Skills
- Demonstrated strong communication & organizational skills
Benefits
- EHS (Environmental Health & Safety), Quality, Schedule, Productivity, and Cost at your customer sites
- Exemplify creative problem-solving to result in mutual customer and company benefit
Company info
- Job Description Summary
- As a Customer Service Manager (CSM) in the GE Steam Power Americas Canada Region, this role is a critical P&L (Profit & Loss) owner directly engaging with internal and external customers and delivering safe, quality, on time, profitable outage execution on both GE's nuclear installed base of steam turbines, generators, and balance-of-plant components as well as on Other OEM (Original Equipment Manufacturer) equipment.
- This demanding role will require you to function effectively in a broad and matrixed environment.
- Oversee both planned and emergent outages, extra work, and Job Cost Estimator (JCE) proposals for assigned customers.
- Experience establishing credibility; developing and maintaining relationships with challenging internal and external customers
- Establish and maintain multiple customer contacts to provide on-going emergent and strategic support - both technical and commercial - to your portfolio of customers
Visa & Work Authorization
- This job requires travel to USA hence candidate must have or obtain B1/B2 visa.
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This listing is sourced directly from GE Vernova's careers page and normalized into a canonical job model.