University of North Florida

University of North Florida

OPS Teaching and Learning Assistant (OTL)

Jacksonville, FL, USA · Contract

Sponsorship not specifiedDetected 1 day ago
Graphic DesignAccessibilityCustomer SupportVideo ProductionCommunicationCollaborationProblem SolvingTime ManagementMentoringAdaptabilityMicrosoft OfficeMicrosoft Teams

About the role

  • This position offers the opportunity to work in an innovative, collaborative, and technology-focused environment supporting faculty in teaching, learning, and creative media projects.
  • In conjunction with the University's policy, this position may also require a credit check.
  • The holder of this position is designated as a "Responsible Employee" pursuant to their role under Title IX.

Responsibilities

  • Provide phone, email, virtual, and face-to-face faculty support.
  • Provide basic computer technical support and troubleshooting.
  • Support instructional design, accessibility, and course development initiatives.
  • Assist with creative projects, including video production and editing, graphic design, web design, and multimedia production.
  • Contribute ideas for improving documentation, processes, workflows, and support services.
  • Innovative, adaptable, and willing to work outside of one's comfort zone in a fast-paced support environment.

Nice to have

  • Creative, problem-solving mindset with an interest in digital media and content creation.
  • customer service

Compensation

  • $15.00 to Negotiable Hourly

Benefits

  • Assist faculty with navigating educational technologies, including Canvas LMS and other digital teaching tools, by providing technical support and troubleshooting.
  • Assist Office of Teaching and Learning staff with a variety of projects and initiatives.
  • Technical skills, including proficiency with Microsoft Office, Microsoft Teams, common web browsers, and the ability to quickly learn and support new software and educational technologies.
  • Passion for emerging technologies, educational software, and a strong desire to explore, learn, and apply new digital tools.
  • Experience in one or more of the following is a plus: Technical support; customer service; Canvas support and/or support other learning management systems.
  • A sense of humor, intellectual curiosity, and a willingness to tackle unfamiliar problems creatively, even when it means trying, failing, learning, and trying again.
  • Teaching and Learning Assistant

Company info

  • In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences.
  • UNF is a Carnegie Community Engaged Institution.

Equal opportunity

  • The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community.
  • In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.
  • This designation celebrates the University's collaboration with community partners from the local to the global level.
  • It reflects UNF's mission to contribute to the public good and prepare educated, engaged citizens.
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This listing is sourced directly from University of North Florida's careers page and normalized into a canonical job model.