Smile Digital Health

Smile Digital Health

Director, Cloud & Managed Services - Remote Canada

Remote, Canada · Director

Sponsorship not specifiedDetected 6 days ago
Cloud PlatformsKubernetesCI/CDDevOpsPlatform EngineeringComplianceCustomer SuccessHL7/FHIRLeadershipCISSP

About the role

  • Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth.
  • We were #19 on Deloitte's Technology Fast 50 Ranking for 2024!
  • We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing #BetterGlobalHealth to patients everyday!

Responsibilities

  • Lead and develop a strategic and scalable Cloud and Managed Services team that supports continued business growth and competitiveness.
  • Establish and implement technical IT program management frameworks, methodologies, and best practices to ensure the successful delivery of relevant lines of businesses, including managed services.
  • Develop and maintain strong relationships with clients to build an in-depth understanding of their expectations, business needs and goals.
  • Lead and develop the Deployment Automation Engineering team responsible for designing, building, maintaining, and enhancing automation tooling, deployment pipelines, and operational platform capabilities.
  • Ensure cloud platforms are designed and operated in accordance with security-by-design principles, regulatory requirements, and organizational security policies.
  • Drive standardization and automation across all deployment models, reducing manual effort, improving deployment consistency, and accelerating customer delivery.
  • Ensure adherence to relevant contractual obligations as well as develop and execute action plans in the case of non-conformities.
  • Collaborate with cross-functional teams to develop, complete and enhance marketing material, RFXs, legal contracts (including but not limited to SOWs, Master Service Agreements and Partner Contracts) and IT procurement.
  • Manage strategic planning, prioritization, and resource allocation for IT programs, balancing competing priorities and stakeholder needs.
  • Collaborate with cross-functional teams and leaders to enhance customer engagement, experience and ensure customer success and satisfaction.

Requirements

  • 5+ years experience with in-depth understanding of ITSM framework and best practices, including networking, cloud, cyber security, enterprise and IT support.
  • 3+ years of experience working with Cloud infrastructure and Kubernetes engineering teams to develop and deliver modern technology solutions.
  • Bachelor's Degree in Computer Science, Information Technology, Business Administration or related field and/or equivalent work experience.
  • Deep understanding of Cloud pricing and demonstrated experience with managing budgets.
  • Experience ensuring organizational alignment with various security frameworks and industry standards including but not limited to ITIL, HITRUST, ISO 27001/ 27017/ 27018 and SOC-2 certifications
  • Experience implementing or operating enterprise observability platforms including logging, metrics, tracing, monitoring, and alerting.

Compensation

  • Some of the benefits we offer: * Remote Work Environment * Flexible Time Away From Work Policy including PTO, Personal and Sick Days * Competitive Salary and Health/Medical Benefits * RRSP/TFSA/401K Employee Contribution * Life and Disabili

Benefits

  • We are dedicated to fostering a workplace that values diversity, equity, and inclusion.
  • We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries.
  • Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.
  • At its heart, the Smile platform enables people and organizations to better manage healthcare data.
  • Participate in key marketing, pricing, pre-sales and sales activities for various Smile Digital Health programs, as needed.

Company info

  • We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work.
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This listing is sourced directly from Smile Digital Health's careers page and normalized into a canonical job model.