PlayOn
Support Analyst
Chamblee, GA · Part-time
Sponsorship not specifiedDetected 14 days ago
Process ImprovementCustomer SupportCommunicationCollaborationProblem Solving
About the role
- If you're excited about making calls, anticipating client needs, and solving issues before they even arise, this is the role for you.
- As a member of our team, you will work alongside experienced customer experience professionals, troubleshooting technical issues and providing expert assistance to our clients.
- You will have the opportunity to continuously enhance your technical knowledge and skills, while contributing to process improvement initiatives that aim to exceed customer expectations and satisfaction.
Responsibilities
- You consider long-term impact rather than relying on short-term gains, proactively seek others' perspectives, and manage emotions in decision-making.
- Losses teach us, challenges motivate us, and persistence drives us forward.
Requirements
- High school diploma or equivalent required.
- Strong problem-solving skills with the ability to work independently and collaboratively.
- Excellent communication skills, both written and verbal, with the ability to effectively communicate technical information to non-technical stakeholders.
- Ability to work under pressure in a fast-paced environment.
- Experience with ticketing systems and other technical support tools.
- You work to rally around common goals, find win-win solutions, compromise when necessary, and help others succeed.
Benefits
- We focus on solving real challenges, learning quickly, and creating impactful solutions.
- The Benefits We Offer Multiple medical insurance plans to choose from Dental, vision life and disability insurance Employee Emergency Fund Company equity (stock options) Open
Company info
- Must be a full-time employee to participate in the company's employee health benefit plan.
- Part-time employees and interns are not eligible to participate.
- You'll have opportunities to grow your skills, tackle meaningful problems, and make a difference in the lives of schools and the students and fans they serve.
- Our culture is built on accountability, collaboration, growth, and fairness.
- Together, we strive to be better every day-because we know that's how we win as a team.
This listing is sourced directly from PlayOn's careers page and normalized into a canonical job model.